Category Archives: Agents

Travelport announced that agency customers can now access content from Greater Bay Airlines (GBA), Hong Kong’s newest carrier, through the Travelport+ platform. This new collaboration will support GBA’s aggressive expansion plans as Travelport+ connects the Hong Kong-based carrier to Travelport’s global network of travel retailers. With this multi-year agreement, Travelport is providing agents the ability to easily search, compare and book GBA’s fares and ancillary services. The agreement also includes GBA’s use of Travelport’s rich content and branding merchandizing solutions for ease of use and driving incremental sales. “We have partnered with Travelport to support our growth strategy and connect with more travel retailers, so that we can make it easy for agents and travelers to shop and book with GBA,” said Stephen Loh, Chief Operating Officer at Greater Bay Airlines. “We are impressed with Travelport’s vision to enhance traveler experiences by modernizing the retailing process and making it easier for agencies to consume our dynamic content and sell our product offerings and ancillaries.” “We’ve enhanced the multi-source content that our agency customers can search, sell and service in Travelport+ with this new partner agreement that will also support GBA in reaching more travel retailers and customers as GBA expands into additional markets,” said Damian Hickey, Global Head of Travel Partners at Travelport. “Our ability to make it easy for agencies to access and compare multi-source content from brands like GBA alongside other carriers is essential to modern travel retailing, so that travelers know they are presented with the best options and book with confidence.” GBA operates in seven destinations across the Asia-Pacific region, including Chinese Mainland, North and Southeast Asia.

Sabre Corporation has initiated a hiring plan in response to new customer wins and increased demand in the Europe, Middle East, and Africa region. This expansion focuses on strengthening Sales, Strategy, and Customer Support departments to enhance service delivery and support for Sabre’s strategic initiatives. Sabre is focused on its strategic initiatives and efforts to leverage next-generation technology across the travel ecosystem. To support these actions, Sabre is expanding its team in the United Kingdom, France, Germany, Italy, Poland, Saudi Arabia, Spain, and Portugal, among other countries in the region. Richard Addey, Senior Regional Director for Western Europe and Africa, said “We have a growing customer base in France, and our expansion efforts will help ensure we continue to meet and exceed their expectations. By strengthening our team, we are reinforcing our commitment to delivering top-tier service and innovative solutions to our valued customers in the region.” Andreas Syrigos, Senior Regional Director for Southern Europe & Nordics, commented: “Countries like Spain and Portugal are rapidly expanding for Sabre, while others, such as Italy, show consistent progress. Our teams are being reinforced with positions covering Technology Consultancy, Product Support, and Sales & Account Management.” “With our commitment and new expansion plans, this is an exciting time for Sabre, particularly in the Middle East,” stated Ramzi Al-Qassab, Managing Director of Sabre Middle East. “We are expanding our highly specialized, customer-focused teams, advancing innovative technology, and providing impactful travel solutions in Saudi Arabia, the UAE, and Oman.” “These expansion plans support our ongoing focus on our strategic initiatives,” said Sean McDonald, Managing Director and Vice President of Sabre in EMEA. “The recent launch of various Sabre solutions marks a new era for the industry, …

At a recent interview with TravelTV, Tara Naidu, Vice President International Business, Air India Express she explained that travel agents are most important as 80% of their business come from them and they are looking at a new way to incentivise travel agents. “Travel agents are the most important source for us, about 80% of our bookings are through travel agents and within that what we see is that the segment of online travel agents is growing so online travel agents could be B2B or B2C, they could be operating through a network of sub agents or they could be operating directly to consumers. We offer commissions to them which are called transaction fees, but we have been looking at the models operated by the airlines and have seen that transaction fees are not very popular and agents may prefer to get some incentives.”

The General Authority for Small and Medium Enterprises (Monsha’at) is planning to host a series of events during “tourism week” in Madinah, to be held from 25 to 29 August 2024. Monsha’at will conduct eight workshops as part of the week-long event, covering topics such as innovation in tourism, tourism routes, tour guides, and showcasing successful local tourism businesses. The event is part of a nationwide efforts to boost the tourism sector; similar events will take place simultaneously in Riyadh, Jeddah, and Al-Khobar. According to Monsha’at, this aims to help local entrepreneurs and investors by highlighting investment opportunities and government support programs for small and medium-sized enterprises.

At a special interview with TravelTV MiddleEast, Kaizad Postwalla, Head – International Sales North America, Canada and GMEA, Air India, shared the two most recent initiatives taken by Air India. He commented, “We recently introduced branded fare families, aligning with the global industry standards. This was rolled out on August 13th, the key attributes and other details of which are being shared with our travel partners. Another key development is our work on the Code Share partnership with Air India Express. This will allow agencies to use Air India Document to cover both Air India and Air India Express sectors through GDS. We already have a Code Share Agreement & Special Prorate Agreement (SPA) with Vistara, enabling Air India flights to be sold on international routes paired with Vistara’s domestic sectors. These initiatives are designed to significantly expand the network available to our agents, providing them with more options to sell, not just within/to/from India, but beyond. We are particularly focused on promoting International-to-International connectivity, which we aim to highlight to and seek support from our travel partners in the Gulf.”  

Sri Lankan Airlines announced operations to Gan International Airport in Southern Maldives, a secluded getaway with luxurious resorts via Sri Lanka especially suited for high-end travellers from the Middle East. This route will have an opportunity for Middle East travellers to explore two destinations at their convenience.  Speaking with TravTalk MiddleEast Jayantha Abeysinghe – Regional Manager Middle East shared, “we wanted to introduce a new experience to our discerning clientele from the Middle East to discover serene, secluded and tranquil areas which appeal to their requirements to enjoy a private luxurious getaway. Adding Gan to our Middle East operations will further enhance connectivity between key destinations in the region and capitalise the growing demand for travel between the Middle East and the Maldives. Our product offering is well suited for our customers from the Middle East such as United Arab Emirates, Saudi Arabia, Qatar and Oman and over the years they have made Maldives their much loved destination, hence we wanted to bring in what we do best, ensuring that our customers have new and personalised luxury experiences.” Speaking on the campaign just launched Abeysinghe further reiterated, “If customers fly to Gan with Sri Lankan, their stay is complimentary for three nights. Middle East travellers can book through their travel agents in order to reap more benefits of this exclusive offer tailor made for the region. We know that our Middle East travellers constantly seek exclusive and less crowded holiday destinations, hence this will be a good fit for the entire family.” The introduction of this new direct service from key Middle Eastern cities to Gan will boost tourism between Sri Lanka, Middle East and Maldives. For Maldives this would …

In a move to attract more visitors from the GCC Visit Qatar recently launched ‘Visit Qatar Pass’ which allows GCC visitors to redeem exclusive offers and discounts on a variety of services throughout Qatar until 1 September 2024. The Pass provides 30-50% discounts and buy-one-get-one deals across categories such as Food & Drinks, Beauty & Spa, Health & Fitness, Fun & Leisure, Room Nights, and Services and Retail. Available on the Visit Qatar mobile application, signing up to the Pass is free and requires only an email address for registration. The offers can be redeemed for advance booking services or at the destination during payment. The Visit Qatar app offers insights into Qatar’s travel, tourism, and hospitality offerings and is available in 8 languages. Qatar inaugurated new hotels and attractions in 2024, including the country’s largest waterpark, Meryal Waterpark, and a new resort experience, ‘Our Habitas Ras Abrouq’ at the edge of the UNESCO protected Al Reem Biosphere. Earlier this year, Visit Qatar and Qatar Airways launched the ‘Stopover in Qatar’ packages, offering five exciting options for travellers with limited time to explore the country. It is imperative to highlight that in 2023, the number of travelers and hotel room nights for stopovers in Qatar more than doubled compared to 2022. These events, initiatives, and attractions underscore Qatar’s commitment to diversifying its events calendar and offering unparalleled experiences for all kinds of tourists. In the second half of 2024, Qatar aims to further elevate its touristic landscape with exciting events, including the Formula 1 Qatar Airways Qatar Grand Prix 2024 and the highly anticipated unveiling event for the Michelin Guide Doha 2025. Outdoor Cooling Technologies in Qatar Qatar’s innovative and …

With TravTalk ME as media partner for China Visitors Summit, more partners have joined in for this year’s event as travellers from China increase to the emirate of Dubai for its flexibility and visa on arrival. Dubai Entertainment Holdings joins CVS, China Visitors Summit as a golden sponsor from 5- 6 September at SO/Uptown Dubai.  As part of their sponsorship, they will host all 120 participating Chinese buyers for a day of thrilling adventures at Real Madrid World and a dinner reception at the magnificent LAPITA Hotel and Resort. Dubai Holding Entertainment is one of the largest and most diversified entertainment groups in the region, dedicated to cementing the Emirate as one of the world’s most desirable tourist destinations. Real Madrid World Adventures: All 120 Chinese buyers from mainland China, Taiwan, and Hong Kong will experience a day at Real Madrid World (RMW), the first-ever Real Madrid-themed park celebrating football and basketball.

Sabre Hospitality announced a long-term partnership with Protect Group to integrate trip guarantee services into the SynXis Booking Engine. This partnership aims to provide guests with increased peace of mind when booking their stays. With this new integration, hotels using SynXis Booking Engine can offer Protect Group’s trip protection guarantee at checkout. This feature allows guests to book with confidence, knowing they can receive a refund for covered events. The SynXis Booking Engine, known for its scale and stability, will now deliver even greater value to hoteliers and their guests through this collaboration. “Partnering with Protect Group complements SynXis Booking Engine by adding a critical layer of assurance for the guest and increased conversion for our hoteliers” said Ethan Wiseman, Head of Distribution, Sabre Hospitality. “This integration supports our strategic imperative to advance retailing and travel-centric eCommerce capabilities in the travel industry. By offering trip protection guarantees, we are providing our hotel partners and their guests with the confidence and security they need.” The partnership with Protect Group underscores Sabre’s dedication to improving the booking experience for hotel guests and offering innovative solutions to its hotel partners. By incorporating Protect Group’s trip guarantees, Sabre Hospitality continues to set the standard for customer-centricity in the hospitality industry. “We are thrilled to partner with Sabre Hospitality and integrate our trip protection services into SynXis Booking Engine,” said Stuart Barclay, chief revenue officer (CRO), Protect Group. “This collaboration allows us to reach a broader audience and provide a valuable service that enhances the guest booking experience. We look forward to working together to deliver exceptional value to hoteliers and their guests.” Sabre Hospitality’s SynXis Booking Engine, one of the largest in the hospitality industry, …

H.I.S integrates IBS Software’s innovative technology solutions to modernise the air shopping experience for customers. Extending a 14-year strong partnership with IBS Software – a leading SaaS solutions provider to the global travel industry globally – H.I.S. will continue a transformative technology approach to travel. The renewed partnership allows H.I.S. to continue to create a modern customer experience using next-generation digital solutions. This is achieved by leveraging IBS Software next-generation technology solutions to integrate suppliers and/or partners within the customer offers process. This shift towards Artificial Intelligence and Machine Learning enabled automation will allow H.I.S. to deliver an enhanced shopping experience for customers, with heightened personalisation and targeted offers. The collaboration reflects H.I.S.’ ambition to meet the needs of the changing digital consumer. By continuing to implement IBS Software’s forward thinking technical solutions, H.I.S. will be ready to serve and adapt to their customers digital travel needs. Kiyoshi Takano, Executive Officer of IT&DX Division, H.I.S., said, “Understanding Customer Lifetime Value (CLV) is crucial for H.I.S. business for sustainable growth. It’s not just about the first sale—it’s about building lasting relationships that keep customers coming back for more. Our extended partnership with IBS Software will help us remain digitally innovative and meet the changing needs of our customers, enhance customer satisfaction, foster loyalty, and drive repeat business. Continuing to focus on our digital transformation is a key business priority for us, and IBS Software’s expertise will not only allow us to use technology to deepen our offerings and modernise our shopping experiences, but also benefit our internal operational efficiencies.” “H.I.S. recognizes the role that advanced technology plays in transforming customer service. Our combined expertise and shared vision for innovation will enable us …