Tag Archives: sign MoU

Dubai Airports and flydubai have entered a new chapter in their collaboration with the signing of a Service Level Agreement (SLA), at the Dubai Airshow 2025, strengthening operational and financial efficiency across the aviation ecosystem. The new integration means Dubai Airports has successfully linked flydubai’s systems with its operational database (ODMP) and billing platform (VEOVO) resulting in a fully automated, auditable billing process that replaces manual, workflow with a more efficient, consistent, and standardised approach. What once took thousands of PDF pages and lengthy OCR checks is now handled instantly through the standard iXML format. Dubai Airports can now send invoices directly to flydubai in digital form, allowing the airline to import and verify them immediately, a task that previously took weeks. The new system greatly improves audit and compliance across all passenger charges. Historically, passenger billing for major carriers like flydubai was complicated by large data volumes and difficult verification, but this integration has effectively solved those challenges. Adil Al Fahim, Chief Financial Officer, Dubai Airports, said: “The Dubai Airshow is where the future of aviation takes flight, and today’s signing reflects that spirit. Our integration with flydubai transforms what was previously a long, manual, process into a fully automated, auditable system, strengthening trust, efficiency, and operational excellence across the UAE’s aviation landscape. By integrating our systems, we’ve not only enhanced transparency and efficiency but also set a new benchmark for how financial processes can evolve to support aviation excellence. This project supports the scalability for the DWC expansion, brings agility in decision making, strengthens financial resilience, improves liquidity, aligns with best practices, and the risk of human error.” The project, delivered within eight months, brought together teams from Dubai Airports …

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