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Zayed International Airport (AUH) has achieved Level 3 accreditation in the Airports Council International (ACI) Customer Experience Accreditation programme, a significant milestone that marks the airport’s commitment to delivering world-class guest experiences. The Level 3 accreditation represents a major upgrade from the previous Levels 1 and 2, both of which have also been successfully renewed. It reflects the airport’s commitment to placing guests at the heart of its operations and recognises the progress made in embedding customer experience into every layer of the organisation. The accreditation follows a period of sustained traffic growth, with AUH welcoming 15.5 million passengers in the first half of 2025 – a 13.2% year-on-year growth, building on 28.1% growth in 2024 and 44.5% in 2023. As passenger volumes continue their upward trajectory, the airport is scaling its customer experience strategy to meet and exceed the expectations of an expanding global traveller base. Elena Sorlini, Managing Director and Chief Executive Officer of Abu Dhabi Airports, said: “This recognition from ACI comes as we celebrate 17 consecutive quarters of growth, including a strong performance in the first half of 2025. As we expand connectivity to meet rising demand, we remain sharply focused on enhancing the guest experience. Achieving Level 3 accreditation reflects our ability to deliver both growth and quality, ensuring that our customer experience evolves in step with our success.” The ACI Customer Experience Accreditation is the only global initiative of its kind that provides a comprehensive evaluation of how customer experience is integrated across airport operations. It assesses how effectively airports understand, manage, and embed guest experience into their overarching strategy. To attain Level 3, Zayed International Airport introduced a series of targeted initiatives that were met …

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