Tag Archives: DXB

DXB smashes targets with 87 million guests in 2023, rising 31.7% from previous year

Dubai International (DXB) has concluded a record-breaking year of achievements and extraordinary growth by welcoming 87 million guests in annual traffic in 2023, surpassing not only Dubai Airports’ own yearly forecast but also pre-pandemic levels of traffic. This remarkable performance marks the successful and ahead-of-time completion of DXB’s recovery journey, further solidifying its position as the world’s leading airport for international passenger traffic. His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai said: “DXB’s spectacular performance in 2023 is a resounding testament to the visionary leadership and determination of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to achieve growth and excellence across sectors, surmounting all challenges along the way. This exceptional performance underscores Dubai’s emergence as the world’s most popular tourism destination and its pivotal role in global commerce and trade, facilitated by the unmatched connectivity, aviation capacity and logistics infrastructure that has been built steadily over the years under His Highness’s leadership.” “Dubai is setting new benchmarks in passenger experience with excellence levels and innovative technologies that constantly redefine airport services. Consistent with the goal of the Dubai Economic Agenda D33 to consolidate Dubai’s status as one of the world’s top three cities for tourism and business over the next decade, the city continues to grow rapidly as a global aviation hub and the world’s preferred gateway for international travellers. As we celebrate these accomplishments, we remain committed to further enhancing Dubai’s leading position on the global stage.” His Highness noted that Dubai Airports, led by His Highness Sheikh Ahmed bin Saeed Al …

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DXB marks a milestone in Dubai’s accessibility ambition by becoming the first international airport to receive Certified Autism Centre Designation

Dubai International (DXB) marked a historic milestone by becoming the first international airport to earn the Certified Autism Center (CAC) designation, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES). This achievement highlights Dubai Airports’ unwavering commitment to elevating the travel experience and making it easier for persons with disabilities while also supporting Dubai’s pursuit of becoming a Certified Autism Destination™. Majed Al Joker, Chief Operating Officer at Dubai Airports, said: “On behalf of our entire DXB community, we are incredibly proud of this achievement and recognition. It’s a testament to our unwavering commitment to providing an inclusive travel experience for all our guests – including those with hidden disabilities – has been recognised. In line with UAE Vision 2021 and Dubai Plan 2021 for the Emirate to be the world’s leading disability-friendly city, we’re dedicated to promoting the inclusion of all guests and creating an airport environment where everyone feels welcomed and supported. It’s an honour to work closely with the Department of Economy and Tourism (DET) and IBCCES team to address challenges in this area.” He added: “Our success in this endeavour is a result of collaborative efforts with our strategic partners in the airport community, including government entities, airlines and service partners, to deliver a seamless experience for all our guests from kerb to boarding gate.” Essa Bin Hadher, General Manager at Dubai College of Tourism, commented: “The road to a fully accessible destination is reliant on the continued support of our stakeholders and partners, who contribute to enriching the visitor experience from their moment of arrival in the city until their departure. Dubai International Airport is the first touchpoint in the traveller journey, …

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DXB welcomed 41.6m guests in H1, exceeding 2019 figures

Dubai International (DXB) celebrates a significant milestone in its recovery with passenger traffic for the first half of the year surpassing 2019 levels. The world’s busiest international hub welcomed 41.6m guests in H1, just over 100%, compared to the traffic recorded during the first six months of 2019. DXB registered a robust performance throughout the second quarter, during which passenger traffic surged by 42.7% year on year to reach 20.3m. May was the busiest month during Q2 with 6.9m guests. Propelled by a strong Q2, DXB’s H1 traffic totalled 41.6m guests, up 49.1% compared to 27.9m recorded in H1 2022. “It’s been a rewarding first half for Dubai International and amidst increasing guest numbers, we take great pride in knowing we are continuously delivering with operational excellence and providing an exemplary guest experience. Our dedicated team go above and beyond to create a personalised and seamless experience for every guest.  Recent stories of our team delivering a unique guest experience at DXB include communicating with a guest with a hidden disability using a translator tool, working with our stakeholders to locate a lost passport minutes before the guest’s flight was due to depart, helping a guest recover his lost wallet from his hotel after he cleared immigration and even reuniting a little boy in the U.K with his beloved stuffed bunny after he had been left behind at DXB . As we recover with our H1 traffic surpassing pre-pandemic levels, we continue to remain committed to ensuring every guest who travels through our airport leaves with a smile,” said Paul Griffiths, CEO of Dubai Airports. DXB’s baggage performance continues to be world-leading, and in H1 2023, baggage volume increased by …

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DXB expects 3.3 million travellers over the next 13 days

DXB is getting ready to welcome 3.3 million travellers over the next 13-day period. With average daily traffic reaching 258,000 guests, August 26 and 27 are expected to be the busiest with culminated traffic of over half a million guests. Dubai Airports is working closely with airlines, control authorities, and commercial and service partners to ensure a seamless airport journey for guests. Here are DXB’s top tips for arriving guests: Travellers between the ages of 4 and 12 can use dedicated passport control counters to independently stamp their passports upon arrival at Terminals 1, 2, and 3 For those travelling with families, travellers over the age of 12 can use Smart Gates to speed up the passport control process Make the most of the DXB experience with various amenities in lounges, dining and shopping outlets, and duty-free The road through the airport could get busy during peak times. If possible, use the Dubai Metro, which has stations at DXB Terminals 1 and 3 DXB offers a range of other transportation choices — hail an Uber, Careem, RTA Taxi, or rent a car Those picking up guests should use DXB’s designated car parks or valet services to receive their guests in comfort. Access to the Arrivals’ forecourts in Terminal 1 and 3 is limited to public transport and other authorised airport vehicles only. Once in Dubai, visitors and returning residents can discover the beautiful Emirate through the city’s diverse attractions, cultural exhibitions, live performances, tailored family experiences and more.

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Dubai Airports welcomes first Air Canada flight at DXB Terminal 3

Dubai Airports welcomed Air Canada’s first inbound flight at Dubai International (DXB) Terminal 3 on July 26, making it the fourth international airline to operate out of the terminal. Air Canada flight AC056 from Toronto, arrived at its new base, one of the largest airport terminals in the world, at 18:56 UAE time on Wednesday. Air Canada flights previously operated from DXB Terminal 1. The move to DXB Terminal 3 strengthens the long-standing partnership between Dubai Airports and Air Canada, Canada’s largest airline and the country’s flag carrier. At Terminal 3, passengers will experience seamless connectivity and world-class services, underpinned by DXB’s dedication to enhance guest experience and satisfaction. Canada is an important destination for DXB, with 14 weekly flights to Toronto and 7 weekly flights to Montréal, serving over 345,000 passengers in 2022.

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Daily passenger numbers at DXB to top 252,000 during the upcoming travel peak season

The world’s busiest international airport will get even busier in the coming weeks as the UAE’s summer school break coincides with the six-day long Eid Al Adha holidays starting this weekend. According to Dubai Airports, Dubai International (DXB) will welcome an estimated 3.5 million guests through its doors between June 20 and July 3, with average total daily traffic reaching 252,00. The hub is preparing for a surge in departures, with more than a quarter of a million in outbound traffic from June 23 to 25. Saturday, June 24 is forecast to be exceptionally busy with a total departure load of nearly 100,000 passengers across DXB. The arrival peak at the end of the Eid Al Adha holiday is anticipated to be even busier with total daily traffic expected to surpass a record breaking 305,000 passengers on July 2. “Dubai International’s recovery has been spectacular this year as evidenced by the impressive traffic growth in the first quarter. As a result, the seasonal peaks this year are expected to be the busiest since 2019, and we are preparing ourselves accordingly. Teams across DXB, representing terminal operations, guest experience, control authorities including Dubai Police, airlines, ground handling, baggage operations, car parks, and multiple commercial and service partners, are all working in perfect sync to maintain the high quality of service that international travellers have to come to expect of Dubai,” said Essa Al Shamsi, Senior Vice President of Terminal Operations at Dubai Airports. Backed by DXB’s state-of-the-art airport operations control centre, which not only monitors operations inside the terminals and on the airfield in real time but also helps predict and address operational situations before they occur, the teams at the …

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DXB exceeds 66million passengers in 2022

Dubai International (DXB) has registered a year of strong recovery and consistently robust growth in its customer base that propelled the annual passenger numbers to 66 million in 2022. The airport’s growth outpaced the annual forecast yet again in the final months of the year following an exceptionally strong fourth quarter. DXB welcomed a total of 66,069,981 passengers during 2022, a year-on year-growth of 127%. Traffic volumes were propelled by strong growth in the final quarter of the year during which the airport recorded 19,729,155 passengers, up 67% compared to the fourth quarter of 2021. It was the busiest quarter since 2019. December was the busiest month of the year with 7.1 million passengers, the first time since January 2020 that DXB’s monthly traffic hit the 7 million mark. India retained its position as the top destination country for DXB by passenger volume, with a total traffic of 9.8 million passengers, followed by Saudi Arabia with 4.9 million passengers, and the United Kingdom with 4.6 million passengers. Other destination countries of note include Pakistan (3.7 million passengers) the US (3 million), and Russia (1.9 million), which along with Turkey (1.6 million) has recorded more than 100% recovery in passenger volumes compared to 2019 levels. DXB’s top destination cities during 2022 were London with 3 million passengers, Riyadh (2 million), Mumbai (1.9 million) and Jeddah and New Delhi both with 1.7 million passengers. DXB is currently connected to 229 destinations across 99 countries through more than 88 international carriers. Total flight movements at DXB totalled 96,701 during the fourth quarter bringing the annual flight movements to 343,339, a year-on-year growth of 47%. The average number of passengers per flight reached 204, …

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DXB to remain exceptionally busy over holiday travel season

Dubai International (DXB) will remain exceptionally busy over the remainder of the holiday season and well into the New Year, prompting Dubai Airports to issue a travel alert. The operator is urging passengers to plan their trips to and through the airport and follow simple travel tips to ensure a smooth airport experience. DXB’s average daily passenger numbers have risen almost back to pre-pandemic levels on the back of strong recovery throughout 2022, making this latest seasonal peak one of busiest since 2019. Over the next eight days starting December 27, nearly 2 million passengers are expected to pass through DXB, with average daily traffic reaching as many as 245,000 passengers. January 2 is expected to be the busiest day with traffic exceeding 257,000 passengers. December has been exceptionally busy for DXB due to a combination of factors including the seasonal influx of visitors, the recently concluded World Cup football event in Doha, and the strength of Dubai’s position as one of the world’s most popular tourist destinations. Dubai Airports is working closely with airlines, control authorities, and commercial and service partners to ensure a smooth airport experience for arriving and departing passengers. The operator has urged travellers to follow a few simple tips to beat the holiday rush: For those travelling with families, children over the age of 12 can use Smart Gates to speed up the passport control process. The roads to the airport could get busy during peak times. It’s best to plan some extra time to get to and through the airport. If you are flying out of Terminal 1, arrive at the airport no earlier than 3 hours before your departure. Use online and self-service …

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Dubai Airports ups annual passenger forecast to 64.3m after  robust Q3 and prospects of a stronger Q4

Dubai Airports has upped again its annual forecast for passenger traffic at Dubai International (DXB) to 64.3 million following a strong performance by the hub in the third quarter, and the prospects of a stronger surge in the offing in the final three months of 2022. DXB started the second half of the year with a bang, with average monthly traffic exceeding the 6-million mark throughout the third quarter. The hub recorded 18.5 million passengers in Q3, the first time that quarterly traffic reached pre-pandemic levels since 2020. DXB had recorded 17.8 million passengers in the first quarter of 2020 prior to the pandemic. “The growth in passenger traffic has been terrific throughout the year and continues to exceed our expectations by a margin. While we are thrilled with the numbers, what really gives us immense satisfaction is how the airport community is working together like a well-oiled machine to keep raising the bar on service quality. Our collaborative approach and service transformation initiatives are making a tangible difference in the happiness of our customers, and that remains our ultimate measure of success” said Paul Griffiths, CEO of Dubai Airports. Key facts and figures Passenger volumes at DXB recorded a triple digit surge in the third quarter to reach 18,455,938, propelling the year-to-date September traffic to 46,340,826 passengers, a year-on-year increase of 167.6%. The YTD traffic volume represents 72% of DXB’s pre-pandemic passenger traffic during the same period in 2019. Cargo Impacted by the moving of all major freight operators from DXB back to Dubai World Central (DWC) in March, Cargo continued to register a softening of demand in Q3. DXB recorded 397,676 tonnes of freight in the Q3, bringing …

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DXB is gearing up to welcome 2.4m passengers over 11 days starting June 24

Dubai Airports has issued a passenger advisory alerting travellers about Dubai International (DXB) getting exceptionally busy over the next two weeks as a result of schools breaking for summer and the Eid Al Adha holidays. According to the operator, some 2.4 million passengers are expected to pass through DXB between June 24 and July 4, with average daily traffic reaching 214,000 passengers. July 2nd is expected to be the busiest day with daily traffic exceeding 235,000 passengers. Similar passenger numbers are anticipated at the airport over the Eid Al Adha weekend of July 8 and 9. While Dubai Airports is working closely with airlines, control authorities, and commercial and service partners to ensure a smooth airport experience for passengers from kerb to boarding gates, the operator has urged travellers to follow a few simple tips to beat the holiday rush. Be aware of the latest travel regulations for the destination you are travelling to and ensure that you have all the necessary documents with the required validity before reaching the airport. For those travelling with families, children over the age of 12 can use Smart Gates to speed up the passport control process. If you are flying out of Terminal 1, arrive at the airport no earlier than 3 hours before your departure. Use online check in wherever available to save time. Those travelling from Terminal 3 can use Emirate’s convenient early and self-service check-in facilities. Weighing luggage at home, checking documents in advance, and being prepared for security checks can save a lot of time at the airport. Use Dubai Metro to get to and from the airport. Metro operating times are extended during Eid holidays. Friends and families …

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