Tag Archives: DXB airport

Dubai International (DXB) marked a historic milestone by becoming the first international airport to earn the Certified Autism Center (CAC) designation, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES). This achievement highlights Dubai Airports’ unwavering commitment to elevating the travel experience and making it easier for persons with disabilities while also supporting Dubai’s pursuit of becoming a Certified Autism Destination™. Majed Al Joker, Chief Operating Officer at Dubai Airports, said: “On behalf of our entire DXB community, we are incredibly proud of this achievement and recognition. It’s a testament to our unwavering commitment to providing an inclusive travel experience for all our guests – including those with hidden disabilities – has been recognised. In line with UAE Vision 2021 and Dubai Plan 2021 for the Emirate to be the world’s leading disability-friendly city, we’re dedicated to promoting the inclusion of all guests and creating an airport environment where everyone feels welcomed and supported. It’s an honour to work closely with the Department of Economy and Tourism (DET) and IBCCES team to address challenges in this area.” He added: “Our success in this endeavour is a result of collaborative efforts with our strategic partners in the airport community, including government entities, airlines and service partners, to deliver a seamless experience for all our guests from kerb to boarding gate.” Essa Bin Hadher, General Manager at Dubai College of Tourism, commented: “The road to a fully accessible destination is reliant on the continued support of our stakeholders and partners, who contribute to enriching the visitor experience from their moment of arrival in the city until their departure. Dubai International Airport is the first touchpoint in the traveller journey, …

Dubai Airports is working with its key service partners to ensure that pilgrims travelling to Saudi Arabia for the upcoming Hajj pilgrimage have a smooth and seamless start to their journey at Dubai International (DXB). Saudia will be operating the first official Hajj flight from DXB Terminal 1 on June 22. As part of the steps taken by Dubai Airports to improve operational efficiency and maintain service levels from the kerb to the boarding gates during the Hajj season, dedicated counters have been allocated at check-in, passport control and security. Special departure gates have also been arranged for accommodating Hajj flights. Mohammed Al Marzouqi, Head of Hajj Committee at Dubai airport, urged all travellers to arrive at Dubai International (DXB) four hours before their scheduled flight departure to complete all travel procedures comfortably. In addition, he advised Hajj travellers to ensure the validity of all their travel documents, including passport, Emirates ID, and Hajj permit prior to arriving at the airport.   “It will get quite busy in the coming weeks as the Hajj season coincides with the summer travel peak, but the teams at DXB have completed the necessary planning and preparation to meet and exceed the expectations of our guests. We are ready to give the Hajj pilgrims a special welcome this year”, he said. While Dubai Airports is working closely with airlines, control authorities, and commercial and service partners to make the airport experience seamless, travellers can follow a few simple tips to smoothen their journey through the airport. Be aware of the latest travel regulations and ensure that you have all the necessary documents with the required validity before reaching the airport. For those travelling with …

People travelling through Dubai International (DXB) now have access to a new customer contact centre that provides always-on access to DXB customer service professionals anytime, anywhere, at their convenience on their channel of choice. The new contact centre blends live and technology-enabled services for travellers to access support via phone, email, live chat, social media on @DXB and @DubaiAirports platforms, as well as WhatsApp for business, which is coming soon. Dubai Airports began testing the new integrated DXB service earlier this year to ensure seamless operations and guest support. The contact centre includes 24/7 bilingual support as well as the most updated and consistent information across all channels, including automated flight status check without having to speak to an agent. When needed, automated routing is available to key DXB partners including Emirates, dnata, the General Directorate of Residency & Foreigners Affairs (GDRFA), Dubai Customs and the Road Transport Authority. “The new DXB contact centre exemplifies how Dubai Airports is making significant enhancements to the guest experience at every customer touchpoint. It is our commitment to deliver a best-in-class guest experience with every conversation while creating a safe, smooth, fast, and enjoyable journey,” said Paul Griffiths, CEO of Dubai Airports. “The investment in customer service excellence at DXB supports the vision of the Dubai government to deliver innovative and integrated customer service. Our customers can now enjoy timely and efficient support across all contact centre channels in real time and on their channel of choice.” Dubai Airports is partnering with Teleperformance, a leading provider of integrated business services, to deliver this best practice omni-channel solution by combining an integrated blend of human and digital tools to support guests quickly and easily …