Tag Archives: Almosafer

As part of the wide efforts the Ministry of Hajj and Umrah work on to enhance the services for pilgrims, the Ministry launched the Direct Hajj Initiative through the “Nusuk Hajj” platform, the official platform licensed by the Ministry of Hajj and Umrah, which aims to raise the level of services provided to the visitors of the two holy cities through packages designed specifically for pilgrims via a limited number of approved service providers. In continuation of these efforts and in view of the wide geographical area targeted by the initiative, which covers 126 countries around the world during the Hajj season 1445 AH, and to provide flight services that suit the aspirations of pilgrims, Almosafer, the leading travel company in the Kingdom (part of Seera Group), has become the official flight partner of the Direct Hajj Initiative to provide a set of travel services designed specifically to provide a seamless booking experience for Hajj trips. The new partnership between Almosafer and Nusuk Hajj Platform will enhance the pilgrims’ experience in each of the countries served by the platform, which includes countries in the continents of Europe, the Americas, Australia, and select countries in the continents of Asia and Africa. This cooperation represents an important milestone in paving the way to provide reliable and comfortable travel options among the many additional services that Nusk Hajj platform will provide to enrich the experience of the pilgrims. This comes after the Ministry launched the new Hajj platform during the speech of His Excellency Dr. Tawfiq Al-Rabiah, Minister of Hajj and Umrah, at LEAP conference in Riyadh. Almosafer was chosen as the official flight partner due to its exceptional technical capabilities, its geographical …

Almosafer announced a strategic partnership with ZAAER, a pioneering cloud-based property management solution and accommodation switch, to offer an enhanced portfolio of serviced apartments across Almosafer’s portfolio of travel businesses serving domestic and inbound guests. ZAAER offers a range of innovative technology solutions to enable owners and accommodation managers to manage their day-to-day operations, including inventory, housekeeping, finance, HR, reservations, check-in and check-out, room allocation, and more through an easy-to-use system, all dynamically linked to manage any size of accommodation. Under the partnership, Almosafer will integrate ZAAER’s serviced apartment offerings within its extensive portfolio of travel businesses through an API solution to enhance the travel experience for both B2B and B2C customers across domestic and international markets. This move will significantly expand Almosafer’s comprehensive offerings with a wider range of accommodation options to suit all budgets. ZAAER, which currently manages 700 serviced apartments, aims to ambitiously scale up its short-term rental stock to 2,000 high quality accommodation spaces in 2024. Muzzammil Ahussain, CEO, Almosafer, said: “As Saudi Arabia grows in appeal for the global traveller, the partnership with ZAAER builds on our digital capabilities to help address the upscale accommodation needs of a growing number of domestic and international tourists. Integrating the accommodation content of ZAAER on our state-of-the-art digital-first B2B and B2C platforms will facilitate real-time data exchange, ensuring a smoother and more interconnected experience for property owners, guests, and the travel ecosystem.” : Dr. Mohammad Almubarak, CEO, ZAAER, said: “We are excited to partner with Almosafer to expand our reach to a broader audience across its integrated and high-performing digital platforms. The partnership marks a significant step in the evolution of the travel industry in Saudi Arabia as we …

Almosafer signed a partnership agreement with Saudi Arabia Railways (SAR) to enhance travel across the Haramain High Speed Railway network and expand offerings to Almosafer travellers. Under the agreement, which serves as a first distribution partnership for Haramain High Speed Railway, Almosafer will promote the train’s offerings as a truly convenient means of transport for travellers exploring the Kingdom, as well as for pilgrims, tourists and other travellers visiting the two holy cities. The high-speed luxury train provides a safe and fast method of travelling, linking the two Holy Mosques in Makkah and Madinah through Jeddah, King Abdulaziz International Airport and King Abdullah Economic City, along a 450 km route. The agreement will offer the option of high-speed railway travel via platforms across Almosafer’s portfolio of businesses including the consumer segment; Discover Saudi, the destination management company; and Mawasim, the Hajj and Umrah tour operator. Muzzammil Ahussain, Chief Executive Officer of Almosafer, said: “Rail travel is a truly great way to explore the Kingdom in comfort and Haramain High Speed Railway facilitates seamless travel between the Holy sites and major cities in KSA. This partnership is an exciting opportunity that enables more of our customers to experience high-end rail travel and underlines our commitment to creating opportunities for sustainable ways of travel, in support of Saudi Vision 2030.” Rayan Alharbi, VP of Haramain High Speed Railway, said: “This partnership affirms our commitment to establishing strategic partnerships with leading national entities that contribute directly to making the Haramain High Speed Railway services a safe, fast and convenient transport option for a larger base of customers. As the volume of people travelling to the holy cities continues to rise, this partnership will …

Almosafer announced a strategic partnership with Mabaat to bridge the gap in the demand for more flexible accommodation options to service the growing number of domestic and international tourists in the Kingdom. The partnership will transform the travel experience for diversified market segments across Almosafer’s omnichannel networks by connecting them to mid and high-end private homes and compounds onboarded on Mabaat’s unique digital platform. With Saudi Arabia planning to invest USD1 trillion in the tourism sector and aiming to attract 150 million tourists a year by end of the decade in line with its ambitious Vision 2030, the collaboration between Almosafer and Mabaat signifies a commitment to deliver unparalleled and seamless travel services in a rapidly evolving market. The renaissance in tourism that Saudi Arabia is currently experiencing has led to a vibrant market for serviced apartments, and increased growth in this segment will be critical in meeting the anticipated demands that Vision 2030 will deliver. Catering to the high-quality accommodation requirements of a growing number of MICE and leisure visitors has also opened vast opportunities in the short and medium-term rental segment and across key markets in the Kingdom. Mabaat onboards properties on its digital platform and other platforms and manages them on behalf of their owners under a high level of transparency and efficiency. Property partners and guests receive real-time information, and the platform has streamlined vital operations like booking and payment, cleaning schedules, property maintenance updates, and much more. Muzzammil Ahussain, CEO, Almosafer, said: “The partnership with Mabaat platform, the first platform specialised in managing properties on behalf of their owners and operating them in short, medium and long-term rental operations, is part of our strategy to continuously …

Riyadh Air and Almosafer announced a partnership during the Saudi Tourism Forum in Riyadh, to further accelerate the growth of an internationally competitive tourism sector in the Kingdom. The newly signed agreement makes Almosafer the first travel partner of Riyadh Air in the Kingdom. The digital airline and the global travel agency will work together to test and innovate tech solutions to further support and boost business efficiency, as Riyadh Air prepares for take-off in 2025. Almosafer will also integrate Riyadh Air’s flight offerings across its B2B and B2C platforms to offer its domestic and international customers comprehensive connectivity options across geographies and a choice of tailored packages to make travel within and beyond the Kingdom more accessible and seamless. Almosafer customers will further enjoy a hassle-free travel experience and enhanced connectivity through exclusive deals and packages on Riyadh Air’s extensive network. As a catalyst for Saudi Arabia’s National Transport and Logistics Strategy, Riyadh Air targets to connect travellers to over 100 destinations by 2030, marking a new era of growth in the Kingdom’s aviation history. The launch of the new carrier will fuel the tourism goals of the ambitious Saudi Vision 2030 which aims to attract more than 100 million visitors to the Kingdom and raise the sector’s contributions to the GDP by more than 10% at the end of the decade. Muzzammil Ahussain, CEO, Almosafer, said, “As a digital-first company, Almosafer develops and incorporates industry-leading digital solutions to redefine superior travel experiences for customers everywhere. We are excited to partner with Riyadh Air to further scale up innovations and best-in-class services for domestic and international travellers and guests. Riyadh Air is a digitally native airline and by harnessing …

Almosafer announced the signing of a strategic partnership with Talemia to provide and implement field trips ( by planes, buses) for school students in the Kingdom providing enjoyable and culturally enriching experiences. The collaboration builds on the mutual commitment of the two entities to nurture a profound understanding of Saudi Arabia’s rich natural and cultural heritage of Saudi Arabia among students. Under the three-year agreement, Discover Saudi, Almosafer’s destination management company, will be responsible for meticulously curating and expertly managing cultural field trips  that offer immersive cultural experiences for students from elementary to high school. The core objective is to offer a deep understanding of the cultural richness and achievements of the Kingdom through specially curated hands-on learning opportunities for public education. Commenting on the newly signed agreement, Fahad Mohammed Alobailan, Chief Tourism Officer at Almosafer, said: “We are excited to support “Talemia” and the Ministry of Education in taking education beyond the confines of classrooms and textbooks as we believe that every student should have the opportunity to explore, learn, and be inspired by their own heritage and culture. The partnership with Talemia allows us to perfectly blend culture with education and draws on the expertise of Discover Saudi in fostering a deep appreciation of our Kingdom’s heritage to create lifelong learners in the Kingdom with a passion for culture and history.” The trips, organized by Discover Saudi in collaboration with Talemia, will meet the requirements of the student activities specified by the Ministry of Education departments in the Kingdom. Students will embark on journeys to various cities, where these trips will bridge the knowledge derived from textbook knowledge with real-world experiences, and enable the students to explore and …

Almosafer and Trip.com Group are expanding collaborations to pioneer unique holistic travel experiences for tourists and visitors to the Kingdom of Saudi Arabia and make the destination more accessible to global markets. The collaboration aims at enhancing inbound travel by promoting the Kingdom as a top-tier travel destination in the region. The collaboration will also fortify corporate travel across the Middle East and boost inbound tourism from Asian markets. Leveraging the comprehensive range of travel services offered by Almosafer, together with the global reach and cutting-edge technology and data aggregation abilities of Trip.com Group, both industry giants will open exciting opportunities for travellers and strengthen the tourism landscape of Saudi Arabia. Building on Almosafer’s regional expertise and deep understanding of the needs and preferences of visitors in the region and beyond, Trip.com Group will increase visibility of the immersive and enriching tourism experiences in Saudi Arabia across its data-led and technology-driven platforms. Muzzammil Ahussain, CEO, Almosafer, said: “As Saudi Arabia’s leading travel company, Almosafer remains committed to bring guests and visitors seamless travel experiences and support them in making informed decisions to easily access the Kingdom’s unique attractions. In line with our digital first approach, we are excited to expand cooperation with Trip.com Group to further this goal and support the ambitious tourism mandate of Saudi Vision 2030. The partnership will give Saudi Arabia higher visibility in both regional and global markets and together, we aim to elevate Saudi Arabia as a captivating destination for all age groups and interests.” Boon Sian Chai, Managing Director and Vice President of International Markets at Trip.com Group, said: “We are excited to increase cooperation with Almosafer, to attract tourists to the beautiful destination of …

Beond Airline in Saudi Arabia has selected Almosafer as the exclusive general sales agent (GSA) in Saudi Arabia. Almosafer will lead Beond’s sales, promotions and ground staff activities in Saudi Arabia through its dedicated service solution Almosafer Business, leveraging the large customer base across Almosafer’s businesses including the consumer segment, Discover Saudi, the destination management company,and Mawasim, the Hajj and Umrah tour operator. Under the agreement, Almosafer Business will handle the reservations, transactions and administration relating to general sales for Beond. Beond’s fleet is comprised of an all-premium cabin configuration that delivers maximum comfort, elegance and style. It plans to operate a non-stop route between Riyadh and Malé. The newly launched airline has set out to capitalise on the ever-increasing demand for travel from KSA to the archipelago in the Indian Ocean, which as a destination has seen a steady influx of visitors from the Saudi market, especially in the luxury segment. Tero Taskila, Chief Executive Officer and Chairman of Beond, said: “Beond is pleased to be represented by Almosafer in Saudi Arabia. They have the standards, experience and consumer trust necessary to offer Beond’s premium leisure experience to discerning customers in the Saudi market.” Muzzammil Ahussain, Chief Executive Officer of Almosafer, said: “The Maldives is a very popular destination for Saudi travellers and a very important market for our company. At a time where travellers are increasingly looking for exclusive and meaningful experiences, we are delivering on our commitment to our customers and partners by offering a wide range of products and services that cater to their needs. We look forward to working with Beond to provide our customers with premium experiences.” This year, there has been increasingly strong …

Almosafer has partnered with MoEngage, a marketing automation and customer engagement platform, to drive meaningful engagement with its travellers using an insights-led strategy. Almosafer’s consumer travel platform offers travelers seamless experiences for domestic and international travel bookings through its omnichannel offerings. Currently catering to KSA and other GCC audiences, the brand will leverage MoEngage’s platform to create personalized messaging, ensuring continuous customer engagement at the right place and time. “We understand the importance of trust when it comes to booking travel services. Our customers can rely on us to deliver on our promises, ensuring they receive the services they booked with confidence and peace of mind. Additionally, we also realize the research that goes behind booking a service, and we intend to provide assistance there as well with the help of MoEngage”, said Pallav Singhvi, VP Consumer Travel – Almosafer. Apart from meaningful customer engagement, Almosafer will leverage MoEngage’s capabilities, such as advanced segmentation, automation, and personalization capabilities. This will enable the brand to craft highly relevant and impactful campaigns whilst delivering the right messages to the right customers, maximizing the effectiveness of engagement efforts. Almosafer joins the growing list of 1200+ global companies across 35 countries, such as Azadea Group, Commercial Bank of Dubai, Landmark Group, Apparel Group, Airtel, Ola, Oyo, and Mashreq, that trust MoEngage to deliver a consistent experience across multiple devices and touchpoints. “We are excited to join hands with a leading brand that focuses on engagement across the customer journey lifecycle. Establishing a sound customer customer engagement strategy can lead to a long-term relationship and MoEngage will be more than happy to assist Almosafer in doing so”, said Sweta Duseja, Director of Customer Success, META …

Almosafer (part of Seera Group), has partnered with Al Rajhi Takaful to provide customers of its consumer segment in Saudi Arabia free trip insurance with every flight booking. The trip insurance will be automatically included with every international and domestic flight booking made across Almosafer‘s consumer touchpoints including the Almosafer app, the website, the call centre, WhatsApp and retail outlets, providing Almosafer’s customers with added assurance and confidence to travel. Al Rajhi Takaful Company is one of the leading companies in the insurance sector and provides various insurance solutions that include all products for individuals and Corporate. Muzzammil Ahussain, Chief Executive Officer of Almosafer, said: “We are continuously strengthening our offering to enhance the customer experience with products and services that are relevant to our travellers. With this new trip insurance from Al Rajhi Takaful, our Saudi customers will have peace of mind relating to their travel and enjoy a stress-free trip.” Mr. Saud Ghonem Bin Ghonem, Chief Executive Officer of Al Rajhi Takaful, explained that: “We are fully aware of the importance of comfort when traveling, consequently the travel insurance policy from Al Rajhi Takaful is issued to provide relief to citizens and residents from the risks of what may happen during travel “God forbid”, and to provide a safe and enjoyable travel experience. We are proud of this partnership with Almosafer, which is one of the leading travel companies in the Kingdom. In this agreement, we look forward to providing exceptional care and attention to all beneficiaries.” Almosafer continuously seeks strategic partnerships in order to enhance its offerings for its customers and ensure seamless user experiences. The free trip insurance will be available to travellers for a limited …