Modernise hospitality education to meet the growing demands of the sector: FHS KSA

Future Hospitality Summit Saudi Arabia 2025 offered a comprehensive exploration of the multifaceted challenges and opportunities facing the hospitality industry, with a particular focus on Saudi Arabia’s Vision 2030 and the importance to modernise hospitality education to meet the growing demands of the sector. The overarching theme centered on the critical importance of investing in human capital, addressing talent shortages, and enhancing the appeal of hospitality careers to young people. The discussions repeatedly emphasized the need for collaboration between educational institutions, industry operators, and government bodies to create sustainable pathways for talent development and retention. Several insights emerged about the integral role of education, leadership, and culture in shaping the future of hospitality in Saudi Arabia and globally.  A recurring theme was the urgent need to modernize hospitality education to meet the growing demands of the sector. Speakers highlighted the inadequacies of traditional educational formats and proposed innovative approaches, such as technology-enabled training, shorter courses, and integrating hospitality education into secondary schools. Vocational training and continuous professional development were underscored as essential components for upskilling and reskilling the workforce. The discussions also stressed the significance of sustainability in attracting and retaining talent, with younger generations increasingly seeking employers with clear sustainability practices and purposes. This calls for educational
institutions to update their curricula to reflect modern sustainability practices. Leadership and organizational culture were identified as pivotal factors in enhancing employee engagement and retention. The speakers emphasized creating work environments where employees feel a sense of belonging, respect, and opportunities for growth. Transparent remuneration and development pathways were highlighted as vital in retaining talent, especially in competitive markets. The concept of inverting the organizational pyramid, placing frontline employees at the top, was introduced as a strategy to empower staff and improve guest experiences. The role of strong leadership in fostering
a supportive culture that enhances employee engagement and ultimately boosts brand value was consistently underscored.