Emirates unveils its latest services and enhancements for customers with accessibility requirements

The Emirates Accessible & Inclusive Travel Hub has been cleverly designed so that it can be seamlessly and swiftly updated with new information and improvements, as accessible travel requirements continue to evolve. In the design and build of the hub, Emirates utilised inclusive research methods including engaging a diverse range of users including those with disabilities, in the usability studies. Emirates new Accessible & Inclusive Travel Hub on the flagship Emirates.com, is designed to contain all the information needed for accessible and inclusive travel, featuring accessibility-friendly navigation that allows customers to find information easily and explore the many ways that Emirates can provide travel assistance and support. Emirates’ Accessible & Inclusive Travel Hub will continue to evolve and grow to meet customer needs. Aiming to reduce anxiety before travelling, the Accessible & Inclusive Travel Hub spent a year in development, resulting in a design that features a seamless visual style and thoughtful and user-friendly navigation options. To provide consistent, inclusive experiences, the website is built on a token-based architecture to enable seamless updates and simplified customization. Even the colour palette is rigorously tested for contrast compliance to support clarity and readability, and designs are tested with assistive technologies such as screen readers, voice control, and keyboard navigation.

Customers can choose to view and explore sections by disability; including Mobility Assistance, Visual Impairment, Hearing Impairment and Hidden Disabilities. If preferred, customers can search by looking at specific parts of the journey, which have been clearly arranged – Before your flight, Departure from Dubai, Onboard your flight, Connecting in Dubai and Arriving in Dubai. A third option allows customers to browse by specific needs, including Book Special Assistance, Prepare for travel with the autism-friendly guide, Explore Dubai Airport (DXB) Map and Sensory guides, Find Emirates Support on Be My Eyes support app for people who are visually impaired, Apply for a Sanad tourist card to access helpful services in Dubai, and more.

There are also dedicated sections on Travelling with a Wheelchair and Mobility Aids, and detailed information on Medical Travel – Apply for a Frequent Traveller Medical Card (FREMEC) for customers who have medical conditions or are travelling with medications and medical devices. The new Accessible & Inclusive Travel Hub also features a section on Family Travel with clear information on Travelling with Children, Travelling during pregnancy, and Unaccompanied Minors travel.