Category Archives: Aviation

Qatar Airways’ Customer Experience team has announced the rebranding of its cabin crew recognition programme, Kafou — which means “job well done” — and the addition of colleague feedback to help recognise superior service as it happens onboard Qatar Airways flights. Kafou combines feedback from multiple sources and consolidates the data into a single system for easier processing, faster recognition of stellar cabin crew, and integration into the cabin crew performance system. Kafou elevates the former recognition programme for the benefit of Qatar Airways’ 10,000 cabin crew, with faster feedback loops and the ability for the Customer Experience leadership team to provide kudos and share customer – and now colleague – feedback. Customers can provide feedback via the “Tell Us” web form on the Qatar Airways website: http://www.qatarairways.com/qa/en/tell-us.page. Feedback is factored in to the cabin crew member’s review of overall guest experience delivery and is taken into consideration for their annual performance review and career progression path.

Emirates will operate a special one-off A380 service to Amman on September 25, marking 30 years of commitment to Jordan. The airline’s flagship double-decker, with the ability to carry over 500 passengers at a time, will make history when it becomes the first-ever scheduled A380 service to Queen Alia International Airport, and it will also be the first time the A380 commercially operates to the Levant. On September 25, the Emirates A380 service will operate EK 901 and EK 902, departing Dubai at 0725hrs and arriving in Amman at 0930hrs. The flight will then depart Amman at 1300hrs arriving in Dubai at 1700hrs on the same day. This year is a milestone for Emirates as it celebrates 30 successful years of operations to Jordan. With the support of the Jordanian Authorities and Airport International Group, the deployment of the one-off Emirates A380 operation has been made possible through significant infrastructure upgrades to accommodate the aircraft. Since its introduction to the Emirates fleet in 2008, the A380 has proved tremendously popular with customers, and the upcoming service next month will give travellers the chance to experience this revolutionary aircraft and the best service in the sky.

An announcement was made by the Ministry of Tourism in Oman that the first air charter service Salalah Air, also the first entirely Omani owned company chaired by Ali Masoud Al Khashoub, will soon begin operations in the Sultanate.  H.E. Maitha Al Mahrouqi, Undersecretary of the Ministry of Tourism, met the founder and CEO of Salalah Air, Sam Owen, to understand the airline’s vision for future cooperation in the tourism sector. The meeting was focused on the development of Salalah Air’s charter services in Oman and between Governorates of the Sultanate. The presentation by the CEO introduced the concept of Oman’s first Flying Club and Adventure Sports Centre that forms part of Salalah Air’s development strategy. The Flying Club and Adventure Sports Centre will be headquartered in Salalah and have an operational base located at Sharbitat, which will provide opportunities for aerial sports such as para-motoring and parachuting, together with opportunities for diving, deep sea fishing and sailing. Culture, which is the first principal of Salalah Air, represents the heritage of the Sultanate.  Owen described how Salalah Air was inspired by the rich culture of Oman and in particular the ancient frankincense routes out of which Oman’s rich history of trade by sea and land has evolved. In this context, Salalah Air is envisaged first and foremost as a way of linking the people of Oman with their traditional connections. Commitment, the second principle of Salalah Air, is a fundamental part of the vision where the company is committed to providing new initiatives in the Oman’s tourism market. It will take into consideration Omanisation and will be dedicated to providing a high level of customer satisfaction, while placing the highest …

Emirates Airlines has enhanced its presence in Southeast Asia with the launch of a new daily linked service from Dubai to Yangon (RGN) in Myanmar, and onwards to Hanoi (HAN) in Vietnam. This new service, which is being operated with a Boeing 777-300ER, expands the airline’s network in Southeast Asia to 12 cities in seven countries and offers more choices and convenience to passengers travelling between Hanoi and Yangon to Dubai and beyond. Yangon, the first destination within Myanmar to be served by Emirates, is one of the fastest growing economies in Southeast Asia. As the country’s largest city and the most important commercial centre, Yangon contributes approximately one fifth to the country’s GDP. The previously undiscovered country offers visitors a rare glimpse of ancient Asia, and since the opening up of tourism, has witnessed an increase in foreign tourist arrivals. Meanwhile, Hanoi, the capital of Vietnam and also a destination with rich culture and heritage for over a thousand years, becomes Emirates’ second gateway within the country following the launch of services to Ho Chi Minh City in 2012. As with all Emirates flights, passengers travelling on the Yangon and Hanoi service will be able to take advantage of the generous Emirates baggage allowance of up to 35kg in Economy Class, and 40kg in Business Class, and 50kg in First Class. Flights to Yangon and Hanoi will depart daily from Dubai as EK388 at 03:30hrs arriving at Yangon International Airport at 11:40hrs. The service will then depart from Yangon at 13:00hrs and arrive at Hanoi’s Noi Bai International Airport at 15:30hrs. The return flight, EK389 will depart Hanoi at 22:50hrs, arriving at Yangon at 00:20hrs the next day. The …

Qatar Airways and Qatar Aviation Catering Company (QACC) have launched a new waste reduction and recycling programme in Doha, further contributing towards local and international environmental solutions. Qatar Airways has been working to introduce additional measures that will minimise packaging and increase recycling to reduce the amount of waste going to landfill. Over the past three months Qatar Airways and QACC have recycled 266 tonnes of materials including cardboard, plastic wrapping and a variety of plastic containers. These materials have been collected by two local firms for recycling, along with 6,300 litres of cooking oil which will be converted into biodiesel. QACC operates a state-of-the-art facility providing premium in-flight and lounge catering services to passengers travelling on the national airline’s global network and utilising HIA lounges including the award-winning Al Mourjan Business Class Lounge at Hamad International Airport. Together with the Qatar Airways Group companies QACC is leading ambitious energy and water conservation and waste minimisation programmes to support the environmental pillar of Qatar’s Vision for 2030.

Turkish Airlines has inaugurated its direct Erbil, Iraq flights which will be operated from and to Gaziantep Airport. Beginning from August 5th, roundtrip flights between Gaziantep and Erbil will be operated 2 times per week in both directions. Introductory round trip fares are available from Gaziantep to Erbil, Iraq starting at 178 USD (including taxes and fees). Additionally, for the operations to the destinations, there is a special offer for Miles&Smiles members, with a 25% reduction in the miles needed to redeem either award tickets or upgrades.

Commercial passenger traffic at Sharjah International Airport increased by 11.55 percent during the first half of this year, compared with the same period in 2015, according to Sharjah Airport Authority. A total of 5.35 million passengers passed through the airport from January to June 2016, compared to 4.79 million in the same period last year. Aircraft movements at Sharjah airport increased by 5.74 percent from 34,270 take-offs and landings during the first six months of 2015 to more than 36,237 during the same period of 2016. The freight handled for the same period of this year recorded 92,000 tons. Sharjah International Airport’s passenger growth is underpinned by the ongoing expansion of Sharjah-headquartered Air Arabia, the largest low-cost carrier operator in the Middle East and North Africa. The airline has expanded its route network to more than 120 destinations, launching five new international routes since the beginning of 2016, including two new routes from its Sharjah hub. Sharjah International Airport is already a hub for a number of international passenger and cargo airlines including Air Arabia, Air India, Air India Express, Jet Airways (India), Qatar Airways, SpiceJet (India) and Sri Lankan Airlines. Turkish airline AtlasGlobal launched a new daily service between Istanbul Atatürk International Airport and Sharjah International Airport earlier this year, while Jet Airways, India’s premier international airline, will add a new daily route from Mangaluru (Mangalore) in southern India to Sharjah from 7 August 2016. Business aviation services company Gama Aviation has also expanded its fixed base operation (FBO) at Sharjah International Airport, establishing its own executive aviation terminal and investing in a new maintenance hangar. The company’s private aviation services in Sharjah are highly competitive with other hubs …

Between 2014 and 2015, first class passenger volumes for Emirates, Qatar Airways and Etihad Airways on the top 10 Origins & Destinations between Europe and Asia Pacific increased 67%, whilst business class traffic increased by 47%. This staggering growth in premium classes was complemented by healthy overall growth, with a 7% increase in passenger volumes across all cabin classes for these routes.Airports in the Middle East also noticed a shift in traveller habits: passenger traffic for flights between Europe and APAC going through Doha, Abu Dhabi and Dubai increased by 8%. This data was analysed by Amadeus IT Group’s Travel Intelligence team, and takes into account all bookings in the Amadeus system made via traditional and online travel agencies from across the globe. The figures come on the heels of Emirates and Etihad Airways both renewing their distribution agreements to sell their full range of fares to travellers worldwide through travel agents using Amadeus. Qatar Airways has had such an agreement in place since 2014. While the Amadeus distribution channel supports airline growth by providing the technology for them to partner with the world’s largest travel community, Amadeus Travel Intelligence enables airlines and other travel players to make effective use of data and analytics to improve the profitability of their business. Amadeus Travel Intelligence combines the latest big data technologies with rich data sources and a dedicated team of talented data scientists, to deliver unique and actionable insights into each airline’s business. This intelligence provides in-depth information for airlines to gain real insights into overall market dynamics, their own performance and growth opportunities.The top ten most popular Origins & Destinations between Europe and APAC are Frankfurt – Bangkok,  London– Bangkok, …

After resuming departure operations at 18.30 hours UAE local time on August 3, Dubai Airports commenced arrival operations at Dubai International Airport (DXB) under restricted capacity following an operational incident involving an Emirates flight EK521 from Trivandrum (India). According to a Dubai Aiports spokesperson, DXB is operating with one runway, with arriving flights being given priority over departures. While all 282 passengers and 18 crew on board were brought to safety, one member of Dubai Airports’ firefighting team succumbed to injuries sustained whilst responding to the incident. Paul Griffiths, CEO, Dubai Airports, said, “I am deeply saddened to confirm that a member of Dubai Airports’ firefighting team succumbed to injuries sustained whilst responding to the accident of flight EK 521 earlier this afternoon [August 3]. We are doing all we can to support the family of this member of our team and others affected by the incident.” The Emirates Airline confirmed a network wide delay and cancellation of 21 flights from Dubai on August 3 to various destinations such as Mumbai, Kolkata, Medina, Doha, Geneva, Tehran, Muscat, Multan, Bahrain, Dammam, Basra, Karachi, Kuwait, Amman, Riyadh, and Hong Kong. Emirates flight EK521 travelling from Trivandrum International Airport in Thiruvananthapuram, India to Dubai on August 3 was involved in an operational incident upon landing at DXB. The Boeing 777 aircraft, departed at 10.19 AM from Trivandrum International Airport and was scheduled to land at 12.50 PM at DXB. A Dubai Airports spokesperson said, “Operational teams across the terminals at DXB and DWC are doing their best to assist arriving and departing passengers. To ensure the comfort of passengers waiting for their flights, all food outlets across DXB and DWC are providing free …

Qatar Airways has announced that it held a 15.67 per cent shareholding in International Airlines Group (IAG) and reiterated that it may consider increasing its stake further within the allowable limits. Non-EU shareholders of IAG including Qatar Airways are subject to an overall cap on non-EU ownership as a result of the requirement for EU airlines to be majority owned by EU shareholders. As of July 28, Qatar Airways now holds 20.01 per cent of IAG. While Qatar Airways’ interest in IAG is purely financial, the increased shareholding reflects the strength of commercial and strategic ties between the companies and evidences the continued support for the ongoing strategy of IAG.