Category Archives: Aviation

Gulf Air is adding new capabilities in partnership with Amadeus, in addition to the distribution and loyalty technology it uses today, in order to better meet the needs of travellers. The sheer number of travel options and fares available can be overwhelming to consumers. That’s why Amadeus and Gulf Air have joined forces to help travellers and travel professionals more easily match the right product offer to the right customer. Amadeus Airline Fare Families enables airlines to showcase the full value of their travel offers, allowing travel professionals to easily view all possible options. This includes the details of services included in a fare or offered at a charge, as well as the applicable fare conditions. For travel retailers using Amadeus technology, a unique, proactive upgrade facility will help drive revenues for both the travel agency and Gulf Air and enable customers to enjoy the flexibility and comfort that is important to them. Vincent Coste, Chief Commercial Officer, Gulf Air, comments, “Our partnership with Amadeus is going from strength to strength. We are pleased to extend our existing cooperation to include Amadeus Airline Fare Families and Amadeus Rich Merchandising. We are proud of the products and service we provide, and this technology will enable us to better showcase our differentiated offer to our customers. As travelers return to the skies, we are confident that these technologies will help drive even greater customer satisfaction.” Maher Koubaa, Executive Vice President, Airlines, Middle East, Turkey & Africa, Amadeus adds, “Gulf Air is a valued and longstanding customer, and we already work closely on a number of strategic areas including distribution and customer loyalty. With so much choice and innovation taking place in the …

flydubai announced that it will provide passengers with a new multi-risk travel insurance which will be automatically applied to all passengers purchasing a flydubai ticket. Passengers who purchase a flydubai ticket, through the flydubai website or mobile app, flydubai travel shops, the flydubai Contact Centre or through any flydubai travel partner, will automatically receive the new, multi-risk travel insurance, provided by AIG Travel, at no additional cost.  In addition to multi-risk coverage, the insurance also provides COVID-19 coverage. The policy covers both return and one-way trips outside of a passenger’s country of residence. Commenting on the announcement, Hamad Obaidalla, Chief Commercial Officer at flydubai, said, “the safety and wellbeing of our passengers and crew remains our highest priority. Our multi-risk travel insurance will offer passengers more confidence to travel knowing that they will be looked after at every step of their journey. We expect the demand for travel to increase during the upcoming winter holidays season and this will give our passengers greater piece of mind.”

Sabre Corporation announced that Gulf Air, the national carrier of the Kingdom of Bahrain, has recently implemented Sabre’s branded fares technology – enhanced merchandising capabilities that allow travel agents using the Sabre global distribution system (GDS) to access the full breadth of airlines’ branded fares. With this implementation, agents can now easily view, compare and sell Gulf Air’s ‘Boutique’ fare family across the network, offering their customers greater choice and personalisation at better value. “With Sabre’s branded fares, airlines can go beyond the basic fare rules,” said Dino Gelmetti, Vice President EMEA, Sabre Travel Solutions.  “They can package additional benefits and features, such as additional air miles, seat selection, checked baggage and other services, with the goal of providing their customers better flexibility and greater value.  The ability to cater to and personalise these demands will enhance travellers’ experiences and drive revenue for airlines.” Gulf Air has introduced a new price concept for all destinations effective 20 October 2020, which travel agents can book through Sabre’s GDS.  With three economy class and two Falcon Gold class fare options, customers will be able to enjoy more choice when booking their flights. By marketing its “Boutique” fares through Sabre, Gulf Air will be giving its customers more control over their travel experiences, paying for the services that best meet their needs. “We recognise that many travellers today consider the overall value of a ticket, rather than just the price alone – and this means different things to different people,” said Vincent Costa, Chief Commercial Officer, Gulf Air.  “While we continue to offer increased benefits across our fares, we also need to be able to cater to specific traveller demands. With Sabre, we …

Emirates has completed an intensive programme to clear its backlog of refund requests which was caused by pandemic-related travel disruption.Over the seven-month period starting April, Emirates received, validated and processed nearly 1.7 million refund requests. This resulted in the airline returning AED 6.3 billion refunds to its customers. Of this sum, AED 4.7 billion was refunded to customers who had booked directly with the airline, and the remainder was returned via travel agencies. In addition, Emirates managed over 130,000 refunds-related queries from customers and travel agency partners and made status changes to nearly 4 million flight coupons. Sir Tim Clark, President, Emirates Airline said, “In the early months of 2020, COVID-19 massively disrupted travel around the world and led to an unprecedented volume of refunds requests across the aviation and travel industry, including at Emirates. It was not a situation any airline wanted, particularly while also facing a cash crunch from drastically reduced operations. Through those difficult months, as we dealt with the impact of the pandemic on our business, we’ve never lost sight of our commitment to our customers. We still have higher volumes of refunds and flight coupon change requests compared to pre-pandemic times, but we now have the capability to manage these within a 7-day turnaround.” Sir Tim added, “In addition to honouring refunds, Emirates offered our customers flexibility to travel at a later date, and we also helped our frequent flyers to retain their tier status and introduced other ways for them to earn and burn their Miles. For those of our customers who continued to fly, Emirates offered the industry’s first free global COVID-19 cover for their added peace of mind, we put in place …

Etihad Airways will commence another service from China, with flights from Beijing to Abu Dhabi, capital of the United Arab Emirates, from December 7. The service will operate with a weekly flight using a Boeing 787 Dreamliner, featuring Etihad’s award-winning Business and Economy cabins. Etihad resumed services between Abu Dhabi and Shanghai in late July this year, which has helped meet the large demand from travellers in the UAE, China, and other countries in the Middle East, Europe, and Africa. With the second weekly flight added to Etihad’s global network, the airline becomes the only carrier in the MENA region operating non-stop passenger flights departing from both Shanghai and Beijing. Martin Drew, Senior Vice President Sales & Cargo, Etihad Aviation Group, said, “China continues to be a strategically important market for Etihad and resuming an additional passenger route connecting China with Abu Dhabi is a welcome development. Being granted the rights to operate the second weekly flight by the Chinese government was huge recognition of the unrelenting joint efforts by the airline, testing institutions in the UAE, and the authorities in both countries, in the battle against COVID-19.Etihad is tremendously grateful for the support of the authorities, its customers and partners, and its employees in these most challenging of times, and Etihad stands ready to fly more frequently to China when possible.”

flydubai from Dubai International (DXB) landed at Tel Aviv Ben Gurion International Airport (TLV) to a water salute.  The inaugural flight was flown by Captain Patrick Gonzenbach and Emirati First Officer, Abdulla Al Shamsi. On board the aircraft was a delegation led by Ghaith Al Ghaith, Chief Executive Officer, flydubai. They were met on arrival by Israeli Prime Minister Benjamin Netanyahu, along with a delegation that included the CEO of Ben Gurion International Airport Shmuel Zakay and representatives from the aviation industry. Ghaith Al Ghaith, Chief Executive Officer at flydubai, said: “Today’s inaugural flight sees the air transport agreement realised.  The creation of these direct air links will support the development of commercial ventures across a number of sectors helping to drive success and prosperity.  We look forward to welcoming the first passengers from Israel as they come to explore the UAE.” Jeyhun Efendi, Senior Vice President, Commercial Operations and E-commerce, said, “Since we announced the launch of operations to Tel Aviv we have seen strong demand for services from both Israel and the UAE.  We received our first bookings from both tourists and business travellers shortly after the schedule was published. There is opportunity to further grow our double daily service.”  

Ras Al Khaimah International Airport (RAK Airport) will receive the first commercial flights from Indian value carrier SpiceJet today. The development signals a steady return to normal economic activity following the COVID-19 pandemic, spokespersons for the two operations said, noting that with SpiceJet’s connection to 28 destinations across the Indian sub-continent and RAK Airport’s position as an expanding travel and logistics hub, the development is poised to create notable economic growth and momentum in both countries, providing a major boost to the UAE’s efforts to restore activity across all its vital sectors to pre-COVID-19 levels. “The Indian expatriate community in the UAE numbers almost 3.5 million people and constitutes 27 percent of the population, making connectivity between our two countries an imperative. With UAE and India being each other’s largest trading partners, RAK Airport has an essential role to play in the business and economy of the emirate, especially in view of Ras Al Khaimah’s efforts to diversify its economy from heavy industry to one that is knowledge-based and underpinned by human capital and tourism,” said Sanjay Khanna, CEO of Ras Al Khaimah International Airport.“Ras Al Khaimah was named Gulf Tourism Capital for 2021, holding onto the title for the second year running and providing a significant boost to the Emirate’s plans to attract 2.9 million visitors by 2025,and we aim to play an important part in helping achieve this goal.” “SpiceJet has played a pivotal role in opening up the UAE to Indian travellers and reconnecting families. As we enter the post-coronavirus phase, we are looking forward to continuing to play a vital role in Ras Al Khaimah’s ongoing growth and development, especially its tourist sector, which is anticipated …

Emirates has re-launched its Dubai Connect offer which gives customers transiting through its hub a complimentary hotel stay in Dubai. The offer is available to customers booked in all classes with a best connection time that exceeds 10 hours. Dubai Connect ensures that travelling through Emirates’ hub is seamless despite the altered flight schedules during the COVID-19 pandemic.Emirates now serves over 90 destinations across six continents across the globe, connecting customers to key destinations across Europe, Asia, the Americas, Africa and Australasia with one convenient stop in Dubai. With Dubai Connect, Emirates passengers will receive a complimentary night’s stay in a 4 or 5-star hotel, ground transfers to and from the airport, meals at the hotel as well as UAE visa on arrival where required. The service aims to provide customers whose best connection time is between 10 and 24 hours, a more convenient travel journey.Emirates ensures all its customers are well catered for. Those who qualify for Dubai Connect but are unable to leave the airport, will be given access to the Emirates Dubai Connect airport lounge to unwind and relax. Customers with new or existing bookings, travelling from 1 December 2020 are eligible for the offer. Terms and conditions apply, for more information visit: Dubai Connect. Dubai is open to visitors and Dubai Connect lets them explore the bustling city on the way to their final destination at no additional cost. From sun-soaked beaches and heritage attractions to world class hospitality and leisure facilities, Dubai has something to offer at any time of day and for any type of traveller. Fly better on Emirates and enjoy over 4,500 channels of entertainment on ice – the airline’s award-winning inflight …

EL AL Israel Airlines are set to explore deeper cooperation following the signing of a virtual Memorandum of Understanding (MOU).The wide-ranging MOU covers scope to introduce joint codeshare services between Abu Dhabi and Tel Aviv, as well as on the global flight networks beyond the two carriers’ hubs. The MOU also contains plans for greater commercial cooperation in the fields of cargo, engineering, loyalty, destination management and the optimal use of pilot and cabin crew training facilities. Etihad Airways announced its intention this week to commence daily services between Abu Dhabi and Tel Aviv from 28 March 2021. The MOU was signed ‘virtually’ by Tony Douglas, Group Chief Executive Officer of Etihad Aviation Group, and Gonen Usishkin, Chief Executive Officer of EL AL Israel Airlines. Tony Douglas said, “Following EL AL’s historic flight to Abu Dhabi, the first ever flight between Israel and the UAE, this MOU is the foundation of what we envision will be a strong ongoing relationship between Abu Dhabi and Tel Aviv. We look forward to examining ways in which the two flag carriers – Etihad and EL AL – can work more closely together to improve business operations and enhance the experience for our guests. Gonen Usishkin said, “Following the normalisation of diplomatic relations between Israel and the UAE, we have been provided a great opportunity to examine the possibility of cooperation with Etihad Airways. This MOU is only the start and we believe that together, the two flag carriers will be able to provide our mutual customers with the best possible product and service. Already, the common goals we have outlined speak for the success of our future cooperation.”

Emirates announced plans to operate its popular A380 aircraft four times a day to London Heathrow from November 27 and six times a week to Manchester from 2 December, and to deploy additional A380 services to Moscow from the current two-a-week, to a daily service from 25 November.Emirates will also increase flights to Birmingham and Glasgow from the current four-a-week to daily services at both cities, from 27 November and 1 December respectively. Emirates’ services to Manchester will increase from the current eight-a-week to 10 flights per week from 1 December, of which six will be served by an Emirates A380 and four with a Boeing 777-300ER. At London Heathrow, Emirates’ current twice daily A380 and once daily Boeing 777 flights will become four daily A380 services from November 27. These represent a significant expansion of Emirates services to the UK, following the recent establishment of the UK-UAE air travel corridor which has led to increased demand. Under the air travel corridor, travellers entering the UK from the UAE will not longer be required to quarantine, which is a boon for travellers, and speaks to the UAE’s rigorous and effective pandemic response. In the other direction, UK travellers heading to Dubai can opt to do their COVID-19 PCR tests 96 hours in advance of their flight, or to do the test on arrival in Dubai, adding to the ease of travel. Emirates’ enhanced services to Moscow will also meet increased demand from travellers seeking to holiday in Dubai, or at popular island destinations within easy reach through Dubai, such as the Maldives. Dubai is open for international business and leisure visitors. From sun-soaked beaches and heritage activities to world class …