Category Archives: Agents

Kicking off the year ensuring the agents keep Switzerland at the top of their mind, as they recorded a surplus of tourists from the region last year, Switzerland Tourism Board in the GCC conducted its Race to Switzerland where 80 of the leading travel trade agents learn and specialise about the latest offerings and new destinations in Switzerland for a period of 24 hours. The event kicked off this year in Abu Dhabi’s Yas island, Matthias Albrecht Director Switzerland Tourism GCC shared the importance of the event to learn about the many new areas, attractions, hotels and the Swisstainable approach that they have been promoting with their efficient Swiss travel system. Last year Switzerland recorded a surplus of visitors from the GCC and this is yet another important initiative to ensure that the GCC will continue to explore the many new offerings in the destination. Speaking with TravelTV Matthias Albrecht Director Switzerland Tourism GCC reiterated, “It’s a fantastic event and we are very happy to be back as it’s the Race to Switzerland. It’s where the best travel agents from the UAE compete with each other in groups and they are somehow in a virtual trip through Switzerland and this year on the grand train tour of Switzerland where they visit different destinations, and then they participate in games and quizzes and get some points and at the end of their journey through Switzerland they have the chance to win a trip to Switzerland. We have 19 partners from Switzerland and Swiss International Airlines, they all have different break out sessions and they brought together some wonderful games, it’s a corporation between not just the Swiss partners but also the …

Shiji ReviewPro Guest Communications connects with Amadeus’ iHotelier® and HotSOS solutions to increase web conversions and improve hotel staff efficiency. Clients of both Shiji ReviewPro Guest Communications solution and Amadeus’ iHotelier® Booking Engine or HotSOS Service Optimization solution will benefit from a newly integrated AI-driven chatbot to better serve their guests. Travelers who interact with the Shiji ReviewPro chatbot while researching their next stay are seamlessly routed into the booking flow. Once the guest has filled in their details and is ready to book, they are redirected to the iHotelier Booking Engine page to finish their transaction. Thanks to the integration, all results shown on the Amadeus booking page are filtered by guest details previously collected in the chat. Booking is now only a matter of pick-and-pay, making the experience easy and frictionless for the guest. While messaging automation helps travelers find the information they need, the booking engine integration bridges the gap between information and reservation. “This new partnership with Shiji reinforces our strategic objective to provide seamless solutions that meet the growing demand for technology-driven guest personalization. By incorporating guest messaging into the booking process, guests can easily and efficiently receive more personalized offers and shopping experiences, while hoteliers can add additional value to their direct booking channel,” stated Peter Waters, Executive Vice President of Hotel IT Solutions, Hospitality, Amadeus. Shiji ReviewPro also integrates with Amadeus’ industry leading Service Optimization solution, HotSOS. The two-way connection offers common clients full visibility of guest feedback management updated in real-time on both platforms. Tasks coming in from reviews, surveys, messaging conversations or other updates appear directly in the HotSOS solution as well as the Shiji ReviewPro platform, enabling prompt resolution for …

Zahara Travel, the leading travel management company in Oman, reaffirms its strategic partnership with Sabre Corporation , a leading software and technology company that powers the global travel industry. Furthermore, Zahara Travel signed a multiyear agreement to expand its technology scope with Sabre and recruit the latest technology solutions to enable its strategic goals. Under this renewed and expanded agreement, Zahara Travel will continue to use Sabre Red 360, to deliver intelligent and consultative services to travellers, respond to evolving traveller demands and create compelling shopping experiences. The travel company will continue to access Sabre’s marketplace of more than 400 airlines, 750,000 hotel properties, and hundreds of tour operators, rail, car and cruise providers, giving Zahara Travel the opportunity to sell personalized travel packages from suppliers all over the world. “In such a competitive landscape, technology is important to maximize our efficiency and deliver our promise of providing a seamless and exceptional travel experiences,” said Gautam Broota, Chief Executive Officer (CEO), Zahara Travel.  “For more than two decades, Sabre has been the backbone of our operations, thus we are expanding our relationship to deploy further technology solutions to support our strategy, advance our operations and enable our digital transformation to better compete in this complex landscape.” Zahara Travel will deploy a set of Sabre technology and solutions to drive growth, boost revenue and transform its business – including as Sabre Virtual Payment to manage the agency’s payment and reporting capabilities; Content Services for Lodging to provide access to richer hotel and aggregator content; Automation Hub- to maximize efficiency and utilize resources; and Automated Exchange and Refunds to simplify the complexity of the day-to-day operations and drive operational excellence. “As a …

Yalago, part of the Emirates Group and one of the world’s fastest-growing leisure bed banks, recorded a 92% increase in hotel bookings in 2022 compared to the previous year. Reporting on latest trends from across all global markets, the wholesale specialist reveals record-high figures for the number of travellers, spend per booking, and length of stay throughout the year. Travellers are spending 30% more per booking, taking on more extensive meal plans such as all-inclusive, and booking five-star hotels as a majority (45%). They are also staying for longer, with the average number of nights per stay increasing to five, compared to four nights in previous years. Astrid Kastberg, General Manager of Yalago, commented: “With more destinations now open for international travellers, we are seeing incredibly strong demand for all our key destinations. Looking ahead, we are expecting this trend to last as flight capacity continues to expand to reach pre-pandemic levels. This is especially true for some of our key source markets in the Asia-Pacific region, which are yet to return to pre-pandemic flight capacity. “Through our industry experience and partnerships, we aim to support worldwide travel companies in offering an ever-growing hotel portfolio for leisure travellers. We have built a reputation for our expertise globally, in destinations including Dubai, the Indian Ocean, Florida, Spain, and others, and continue to build on these destinations, alongside new locations across the globe. “The UAE, USA, Maldives and European cities as an example, remain extremely popular, while in the last couple of months we have seen a considerable increase towards bookings in Southeast Asia. Across Asia, five-star resorts are in demand, yet remain affordable and attractive with our exclusive discounts and value-adds.” …

Kanoo Travel, the largest travel company in the MENA region, has started a new partnership with dcs plus, a global leading travel technology company. This investment will further enhance the technological infrastructure, strengthen Kanoo Travel’s operational activity and upgrade the services towards its impressive portfolio of customers. Kanoo Travel will power their operations with TINA, the travel ERP developed by dcs plus. TINA is one of the world’s most advanced web-based ERP systems for the travel industry and is favored by members of large global TMCs. With an operational footprint that spans over an extensive network of offices the Middle East, North Africa, and Europe, Kanoo Travel aims to achieve a greater control and efficiency through digitalization. This new partnership will enable Kanoo Travel to achieve greater control through seamless processes, reducing the operational costs and offering a best-in-class traveler experience at every touchpoint of the customer journey. Furthermore, Kanoo Travel will leverage the state-of-the-art technology from dcs plus to optimize business processes, utilizing smart analytics and data, which will be integrated across different platforms at group level for Bahrain, Kingdom of Saudi Arabia, United Arab Emirates, Oman and Egypt. Zaeem Gama, Divisional CEO of Kanoo Travel: “Our partnership with dcs plus is a fundamental element of our ambitious roadmap to advance the travel industry through digitalization, further reflecting our commitment to provide the most sophisticated travel solutions on a global level. We believe in establishing key strong partnerships in the region to fully execute our full-scale digitization plan and ambitions, which allows us to become agile and seamless especially in an ever-evolving landscape. dcs plus and Kanoo Travel have a collective vision, and together we will capture untapped opportunities …

The year kicked off with the largest tourism networking event Fitur which brought together 131 countries with over 120,000 professionals and about 90,000 visitors. It was held  under three themes of the main events revolving around “Tourism, Culture and Heritage”, “Urban Tourism” and the challenges facing the sector following the recovery and the major projects of Turespaña. Daniel Rosado Director Spain Tourism GCC shared, “Most of the Arab countries exhibited their tourist attractions at FITUR, but it is worth highlighting the wide variety of opportunities offered by both the United Arab Emirates (UAE) and Saudi Arabia.  Kingdom of Saudi Arabia, in the framework of their Vision 2030, has started to take historic steps such as the e-visa. For its part, the UAE exhibited at FITUR the boost it has given to the tourism sector over the last five years. In relation to international participation, the strongest growth is recorded in Asia-Pacific (163%), Africa (88%) and the Middle East (60%).” Balaji Ramgopal, COO of Al Arif Sons travel reiterated, “Greetings from Madrid! I am thankful to the UAE Spain Tourism team for the support extended in my trip to attend FITUR event 2023. Our company Al Arif Sons Travel is one of the agencies specialized in curating luxury leisure holidays for UAE national families. At FITUR I was very happy to witness such a mega event after the pandemic. There were more than 7 large pavilions with various destinations representing with exhibiting large stands, flooded with exhibitors and buyers. South American destinations were in big focus due to Spanish speaking Travellers. However, there were big exhibits of Asian and European countries as well. It was a great opportunity to meet some …

Last weekend, Singapore Airlines and Singapore Tourism Board hosted 126 travel trade partners from the UAE for a special desert safari as their first trade engagement for the year. Travel trade partners were able to enjoy from dune bashing, sand boarding, riding the camel and other memorable experiences amidst being with so many partners whom some met after many years. The event was graced by Consul General of the Republic of Singapore in Dubai Raziff Aljunied. Addressing the trade partners HE Consul General, “first of all I would like to thank all of you for the support that you have rendered to us and for accepting the invitation to attend today’s event put together by Singapore Airlines and Singapore Tourism Board. I would also like to inform that now Singapore is fully open and we are ready for business, it was a trying time for us with covid, but now we are coming back with a vengeance and you can also capitalise with revenge travel as we say, so continue to have Singapore as the top of the mind destination for your travellers.” “It is a pleasure to be back for a trade engagement activity which is of a very unique kind, this is the first time that we are conducting a desert safari trade engagement activity for the past six years, I have never done a trade engagement activity in such a setting. First of all a big thank you to all of you for bringing travellers from the UAE to Singapore. In 2022, Singapore opened in April for international vaccinated travellers without quarantine. So overall in 2022, we have received 6.3million visitors which is above our forecast.” Ashwin …

At a special gathering hosted by Singapore tourism board and Singapore Airlines recently it was shared by GB Srithar – Regional Director, India, Middle East & South Asia – Singapore Tourism Board that international visitor numbers had exceeded their own forecast. Srithar shared, “I’m happy to say that Singapore tourism board remains engaged in this market.  Singapore international visitor numbers reached 6.3 million in 2022, which is 33% of 2019, exceeding our own forecast of last year, which was between 4 to 6million. So at 6.3 million we have exceeded out own forecast. Tourism receipts estimated to have reached 13.8 to 14.3 billion dollars which is above 50 to 52% of 2019 TR. Looking at Middle East market, overall GCC, we welcomed 79,630 which is about 61% of 2019’s IVA and UAE specifically we welcomed 42,970 which is about 35% of 2019 IVA so those are the numbers and the peak months have been July and August last year which registered very strong visitor arrivals and the average length of stay was about 3 to 5 days. In terms of importance of the market, UAE is our number one source market in the region.” He further reiterated, “We continue to welcome visitors from the Middle East, the good thing is that Singapore is very much open, it is quarantine free and you can come to the country and moving around in various places like in Dubai is the same as before. My key overarching message is that Singapore is not only welcoming leisure travellers, as Singapore continues to be a family holiday destination, the Middle East travellers when they come to Singapore learn that its very easy to enjoy in …

The educational trade visits, underway from 28 January, are a mix of three-to-five-day itineraries to destinations across England, Wales and Scotland, showcasing the latest tourism products to international buyers and that Britain is packed full of fresh and exciting experiences for visitors to come and enjoy right now. Buyers from 16 international markets are taking part in the educational visits including representatives from the UK’s three largest inbound markets the USA, France and Germany, as well as from Australia, Belgium, Brazil, Canada, China, Japan, the Gulf Co-operation Council (GCC) countries, India, Italy, the Netherlands, the Nordic countries, South Korea and Spain. VisitBritain CEO Patricia Yates said: “We are delighted to be showcasing Britain to international buyers to drive bookings. From the beauty of our coast and countryside to the exciting variety of our cultural attractions to our world class dining and accommodation, buyers will experience first-hand the warmest of British welcomes and the outstanding and varied tourism products on offer.  Working with the international travel trade is crucial to ensuring they are ready to sell Britain, as well as to broadening travel itineraries, encouraging visitors to explore further and stay longer.” VisitBritain’s in-country teams have worked in partnership with destination management organisations and destination management companies across England, Scotland and Wales to develop itineraries tailored to each market. All itineraries include London before the buyers embark on visits to destinations including Manchester, Liverpool and the Lake District; Bath, Bristol and the Cotswolds; Newcastle and Northumberland; Cambridge; Somerset; the West Midlands; the English Wine Region; Edinburgh; Cardiff and other regions of Scotland and Wales. The hosted visits are part of the national tourism agency’s ‘Showcase Britain’ event, which gets underway with …

Red Sea Global (RSG), the developer behind two of the world’s most ambitious regenerative tourism projects, has confirmed its flagship destination, The Red Sea, has joined the exclusive Serandipians network of luxury travel and hospitality organizations. Set to welcome its first guests in 2023, The Red Sea is one of the first Saudi tourism destinations in the Kingdom to join Serandipians, and is one of just a small select number of luxury destinations to join the network before officially opening to guests. An industry-leading ecosystem drawing together the best boutique luxury travel agencies and hospitality brands from around the world, Serandipians has specifically selected The Red Sea to join its community on account of the destination’s ambition to deliver outstanding services and best-in-class accommodation in a breathtaking location along Saudi Arabia’s west coast. Combining the natural beauty of rolling sand dunes, untouched islands and abundant coral reefs with first-class luxury guest experiences, The Red Sea is poised to welcome travelers to Saudi Arabia as one of the world’s few remaining unspoilt gems. Our partnership with Serandipians will help us bring regenerative tourism to the world, and demonstrate a new kind of sustainable development that aims to enrich natural capital and benefit the environment in which we operate said John Pagano, Group CEO of RSG. An impressive portfolio of 13 internationally renowned hotel brands have already announced they will have a presence at The Red Sea, including Ritz Carlton Reserve and Miraval hotels, the first to operate in the Middle East. In addition to some of the world’s leading luxury hotels, travelers will enjoy a bespoke and unique experience at The Red Sea that caters to every need. Guests have the …