Category Archives: Agents

The International Air Transport Association (IATA) announced the upcoming change in the Billing and Settlement Plan (BSP) Remittance Frequency for IATA accredited agencies from fortnightly to weekly effective January 1, 2024. This change will impact the following BSP Gulf countries: Oman, UAE and Bahrain. The changes, including remittance and settlement dates, will be reflected in the calendar application on the IATA Customer Portal before January 2024. “IATA is committed to supporting the travel agency community during this transition. The change has been communicated to all agencies and the 2024 remittance calendar will be made available by the end of the year to enable them to prepare accordingly,” said Mr. Khaled Al-Eisawi, Area Manager Gulf and Near East at IATA. “The change means that IATA will be billing travel agencies for their airline sales on weekly basis and the travel agencies will be settling their dues to IATA within a week of receiving their invoices.  As the association representing travel and tour agencies in Dubai, we encourage our member agents and corporate customers to take the necessary measures and adjust their billing and payment schedules to effectively manage the impact of this change,” said Mr. Asim Arshad, President DTTAG. IATA remains committed to the facilitation of financial settlement between IATA accredited agents and member airlines under the Passenger Agency Program umbrella.

Cozmo Travel announced the inauguration of its office in Muscat, complementing the existing operations in Salalah. The new office in Muscat has been meticulously designed to serve as a convenient and accessible point of contact for clients, offering a comprehensive array of travel services, including flights, accommodation, holiday packages, visa assistance, and more. Jamal Abdulnazar, CEO of Cozmo Travel, expressed his enthusiasm for this new expansion, stating, “Our objective is to empower individuals and families to turn their travel dreams into reality. The inauguration of our new office in Al Khuwair, Muscat, underscores our unwavering commitment to providing convenient access to expert travel advice and services. We aspire to be the preferred choice for anyone seeking extraordinary travel experiences. Additionally, Cozmo Travel also is a partner of Visit Oman, a subsidiary of Omran Group and the national travel operator of Oman via an MOU signed in Dubai during ATM 2023 with the aim of promoting and developing Inbound tourism within various segments of tourists into Oman from all 11 countries within the Cozmo countries and our partners globally in over 90 countries. With the establishment of this new office, Cozmo Travel continues to make significant strides in revolutionizing travel experiences, ensuring that every journey transcends mere travel and becomes a memorable adventure. Operating across more than 70 branches in 11 countries, including the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Jordan, Iraq, Egypt, Armenia, and India, Cozmo Travel has a dedicated team of over a thousand employees. The company is committed to expanding its team’s reach and services, catering to the diverse travel requirements of individuals and corporate entities. The inaugural ceremony was graced by the presence of His Excellency …

General Directorate of Residency and Foreigners Affairs Dubai in a special interview with TravelTV Middle East shared that travel agents can  now make use of the smart portal to apply and obtain approval for bulk tourist visa within a few minutes with the new system in place. Lt.Colonel Dr. Ghalib Abdullah Hassan Al Majed Al Marri, Director of Data Science and Artificial Intelligence reiterated, “the new visa issuance application which process all the entry permits through AI solutions within 3 to 10 minutes with this new system. Travel agents apply through the smart portal, the main AI system  is comparison of pictures which is a new solution which expedite the process. The good part of this new solution is that you can obtain approval for bulk visa within a few minutes instead of the earlier time period. Before, if you had 100 or 200 tourists who needed entry visa you had to send each one for approval but with this new system, travel agents can obtain approval within minutes as it becomes one application through the new system.”

As part of its ongoing endeavours to empower national competencies and enhance their skills and experiences in the tourism sector, Oman Tourism Development Company (OMRAN Group) announced the launch of the first of a kind “Leadership Development Academy” and introduced its programmes (SHIFT & LIFT). The academy launch ceremony was held under the patronage of Al Mutasim Said Al Sariri, OMRAN Group’s Vice Chairman, and witnessed the presence of a number of members of the Board of Directors, CEO and officials from OMRAN Group, subsidiaries, and owned hospitality assets at the Oman Convention and Exhibition Centre (OCEC). The Leadership Development Academy serves as a platform to enhance the leadership skills of the local competencies and foster a motivating professional environment. In addition to providing the tourism sector with qualified leaders who actively contribute to achieving this promising sector’s growth and development. Commenting on this occasion, Dr.Hashil bin Obaid Al Mahrouqi, CEO of OMRAN Group, said: “OMRAN Group is devoted to providing various programmes and initiatives that aim to harness national competencies, equip them with the knowledge, insights, and strategies needed to drive the growth and sustainability of our nation’s tourism sector.” He further added, “We affirm our commitment to investing in our human capital and their development in alignment with the national tourism strategy and our corporate objectives.” The ‘SHIFT’ programme will provide training courses in different management and leadership roles within the sector. Its first phase includes 40 participants from management levels at OMRAN Group and its subsidiaries. On the other hand, the ‘LIFT’ programme involves 20 candidates from hospitality assets, concentrating on developing leadership skills specifically for the hospitality industry. To ensure the high quality of the training …

The world’s first premium leisure airline Beond will debut its operations in  Riyadh and the first inaugural flight will commence from 9th November 2023. Speaking with TravelTV Middle East, Tero Taskila CEO and Founder Beond reiterated that they selected Riyadh as the first destination mainly due to the fact that the luxury market is underserved, hence they wanted to cater to the luxury travellers who seek special experiences onboard. The Munich inaugural departing will be 15th November and the Zurich inaugural departing 17th November 2023. Between today and the scheduled service launch, early bird customers have chartered the aircraft to experience the Maldives. In addition, the airline announced new routes from Dubai and Milan, beginning in late March 2024. With events in Malé, Maldives attended by dignitaries, investors, supporters and employees, and at a global media event broadcast online and in-person in Dubai, the airline showcased its first aircraft, an Airbus A319 seating 44 passengers in a luxurious all lay-flat configuration. “Welcome to Beond. Our aim is simple: to fly our customers to the most unique and unspoiled destinations where they can release their inner explorer on the most memorable vacation of their lives,” said Tero Taskila, CEO of Beond, and a founder. “Today is but the beginning of our vision for our customers, embodied by this beautiful aircraft — inside and out. We could not be more pleased to showcase it in Maldives, our home,d and Dubai. We wish especially to thank the government of Maldives and our supporters there, the Maldives Civil Aviation Authority, and SIMDI Group — each of whom believed in our vision for a new airline in Maldives. Our team will do its best to …

According to Phocuswright, an increasing number of companies from outside of travel are entering the online travel agency (OTA) space. This comes ahead of the 2023 Phocuswright Conference, which will be themed around what recent powerful advances in technology could mean for the future of the industry – and how travel businesses must adapt to remain relevant. Although outside players are plugging into online travel companies’ platforms, it is mainly the OTAs that will reap the rewards of this trend, according to Phocuswright: “Historically it was travel suppliers who partnered with the OTAs in a bid to supplement their core products,” said Lorraine Sileo, senior analyst, at Phocuswright.  “However, non-travel brands, such as financial institutions, retailers and loyalty clubs, are now partnering with OTAs to sell travel. “These companies now really want to get into the travel business – and technology is enabling them to do so.  Over the past two years, several have launched travel booking platforms or announced ambitious plans to do so, even though the online travel agency market is already near saturation and uber competitive.  The goal for these companies is not to gain substantial revenue directly from travel, but to keep their customers coming back, for example by encouraging card usage and giving customers more ways to earn or redeem loyalty points.  But, for the OTAs, these partnerships can be directly profitable.” This trend is set to benefit the big brands in the OTA space, as many “outside” companies will simply be tapping into their various plug-and-play models without needing much experience or expertise in the travel sector.  Here are three companies in the finance space that are now tapping into OTAs to drive loyalty …

Kanoo Travel announced its association with Travel Leaders. This strategic alliance amplifies Kanoo Travel’s international reach, leveraging its deep domain expertise to ensure continued premium service to its clientele and paving the way for future expansion opportunities within the global network. This partnership was announced at a gala event which took place at the Museum of the Future in Dubai on October 5. The fusion of Kanoo Travel’s personalized approach with Travel Leaders’ extensive state-of-the-art technology offerings promises an unparalleled travel management experience. As part of the Internova Travel Group, Kanoo Travel will now have access to Travel Leaders’ broad suite of services, including online booking platforms, marketing tools, a global destination marketing company network and exclusive hotel programs. Furthermore, a comprehensive technology suite will bolster the servicing of both international and local clientele, providing tools for profile management, trip authorization, consolidated data analytics, advanced meetings technology and in-depth customer reporting. Mr. Ali Abdulla Kanoo, Chairman – SBU Trading Divisions, commented, “I believe this partnership with Travel Leaders International will be another milestone step for Kanoo Travel. It synergizes with our recent digitalization efforts and opens new doors, giving us new opportunities to better serve our client base. He added, “Kanoo Travel has taken another step forward, reflecting on our continued dedication to elevate the travel experience. Earlier this year, we introduced Kanoo Travel MORE, expanding our offering with targeted solutions. And today with this alliance, we are even more equipped to provide our clients with an unparalleled travel platform.” “We are thrilled about this collaboration with Travel Leaders, a renowned and revered brand within the Internova Travel Group portfolio. This partnership presents a unique opportunity for Kanoo Travel to …

German National Tourist Office (GNTO GCC) and world-renowned artist, Sacha Jafri, came together to spotlight its 51 UNESCO World Heritage Sites – Historic.Modern.Germany campaign. Germany looks forward to welcome GCC travellers by offering an unparalleled journey through time, tradition, and natural wonders, encouraging them to immerse themselves in the country’s rich heritage and vibrant landscapes. The event was held today at Studio Jafri, the Middle East’s jewel in the crown Studio/Gallery, brought GNTO and the global Artist, Sacha Jafri together, to highlight the importance of UNESCO World Heritage Sites. Yamina Sofo, Director at German National Tourist Office (GNTO GCC), said: “We are excited to promote our ‘51 UNESCO World Heritage Sites – Historic.Modern.Germany’ campaign. We’ve come together with the incredible Sacha Jafri who worked seamlessly and we were delighted to see the beauty of the Museum Island Berlin on his canvas.” “Recently, at the 45th session of the World Heritage Committee meeting held in Riyadh, Germany was awarded a 52nd World Heritage; a testament to our commitment to safeguarding our heritage while offering travellers a chance to embark on a remarkable journey of discovery.” Yamina added further. Sacha Jafri said: “My vision and inspiration for my UNESCO World Heritage Sites Collection, aims to reconnect Humanity to our cultural past, a more conscious present, towards an inspired and more sustainable future. It has been an honour for me to partner with UNESCO’s in celebration of their 50th Anniversary of World Heritage Sites.” From historic palaces and castles to flourishing natural parks, architectural marvels and quaint towns, Germany encapsulates the essence of cultural preservation and environmental conservation. Whether the travellers are history enthusiasts, nature lovers, architecture aficionados, or simply seeking vibrant cultural …

The Japan National Tourism Organization (JNTO) has inaugurated the “Japan Travel House” in Qatar, a pioneering initiative designed to serve as a dedicated contact point and information hub for travel to Japan. This strategic move aims to kindle interest in visiting Japan and encourage travel from the GCC countries, with a particular focus on Qatar. The official launching event took place on Wednesday, 4th October 2023, at the Japan Travel House. The event featured a ribbon-cutting ceremony was attended by H.E. Mr. Satoshi MAEDA, Ambassador of Japan to the State of Qatar. Notably, the ceremony was also open to the general public in Qatar, providing them with an opportunity to learn about travel to Japan. Attendees were treated to authentic Japanese cuisine courtesy of Junko Sushi & Japanese Dining, which serves as a contact point. The Japan Travel House will actively distribute pamphlets highlighting various tourist attractions across Japan. Visitors can expect personalized face-to-face travel guidance and prompt responses to their inquiries. Additionally, the facility will feature informative display panels introducing diverse destinations from all corners of Japan. Plans are also in place to host Japanese cultural experience events. H.E. Mr. Satoshi MAEDA commented: “Tourism is one of the important areas for bilateral relations between Japan and Qatar. The government of Japan has introduced various measures to promote tourism from Qatar to Japan. Visa waiver measure for nationals of the State of Qatar based on ordinary passport registration system for Qatari nationals started in April this year, and we began accepting applications electronically from August. Prime Minister Kishida introduced these measures to His Highness Sheikh Tamim bin Hamad Al Thani, Amir of the State of Qatar at the bilateral summit …

Sav has joined forces with Musafir.com to bring a groundbreaking approach to travel savings. This transformative partnership is set to reshape the travel landscape, making it more accessible and affordable for UAE residents. In an era where financial responsibility and smart spending are paramount, Sav and Musafir.com introduce an innovative paradigm shift—”Save Now, Buy Later for Travel”. This trailblazing feature empowers users to embark on a journey of financial discipline while planning their dream vacations. Sachin Gadoya, CEO and Co-Founder of musafir.com said, “At Musafir.com, our mission has always been to make travel dreams a reality. Through this partnership with Sav, we aim to empower our customers to save effortlessly for their dream vacations. This partnership is a testament to our commitment to providing unforgettable travel experiences while making the journey towards them more accessible and convenient.” Unbeatable Travel Discounts Musafir.com commits to contribute to users’ goals across hotels, holidays, domestic and international Visas, which will redefine their travel experiences: 10% Off on UAE Visas: Seamlessly apply for UAE visas and enjoy an unprecedented 10% contribution from Musafir.com. 50% off on International Visas: Explore the world with ease and save significantly on international visas. 5% contribution on Hotels: Secure your stay at top-notch hotels with an unbeatable 5% contribution from Musafir.com. AED 300 contribution on Booking Holidays: Plan your dream holiday and save AED 300 on your booking. This partnership epitomizes Sav’s unwavering commitment to helping users save on their travel aspirations. Musafir.com joins this mission as one of the pioneering companies promoting sustainable affordability in the travel category.     A Unified Vision for Financial Empowerment This partnership between Sav and Musafir.com is about fostering sustainable financial practices in …