Crowne Plaza Dubai Marina wins first place in DET digital reputation award for 5-Star Hotels

Crowne Plaza Dubai Marina is proud to announce that it has been awarded 1st place in the Digital Reputation Award for the 5-star hotel category by the Dubai Department of Economy and Tourism (DET). This remarkable recognition reflects not only our online reputation but the deep-rooted culture of service excellence we uphold as part of the IHG Hotels & Resorts family. At Crowne Plaza Dubai Marina, every guest experience is shaped by our unwavering commitment to True Hospitality — a promise to recognize, understand, and anticipate the evolving needs of our guests. Our success in achieving this award stems from a purposeful alignment with IHG’s global service standards, coupled with a relentless drive to personalize each stay. From our front-of-house interactions to behind-the-scenes operations, our team continually challenges themselves to go beyond expectations — whether by acting on feedback in real time, anticipating unspoken needs, or curating seamless stays that reflect genuine care. “We are truly honored to receive this recognition from DET,” said Raffi Torikian, General Manager of Crowne Plaza Dubai Marina. “This award is not just a reflection of positive reviews, but of the human connections we build every day — the thoughtful gestures, proactive service, and consistency that make guests feel truly valued.” We extend heartfelt thanks to our guests for their trust and continued support. Their honest feedback and shared experiences have been instrumental in shaping the high standards we strive to maintain. At Crowne Plaza Dubai Marina, we take immense pride in the dedication and passion our team brings to every aspect of the guest experience. Their commitment to recognizing individual needs, exceeding expectations, and upholding the highest standards of hospitality reflects the true spirit of our brand. Together, we continue to challenge ourselves and push the boundaries of excellence in everything we do. As we look ahead, Crowne Plaza Dubai Marina remains committed to elevating every aspect of the guest journey and leading by example in Dubai’s dynamic hospitality landscape.