Travelport unveiled its 2025 State of Modern Retailing Report. This report, combining new proprietary research and cross-industry insights, outlines critical trends reshaping the travel industry in 2025, including heightened demand for transparency, the emergence of new subscription models, and AI-driven advancements in the travel retail experience. “Consumers are clear about what they want from the travel industry: simplicity, transparency, and trust,” said Jen Catto, Chief Marketing Officer at Travelport. “Our latest research shows that travel has reached a tipping point. Modern retailers who embrace radical transparency, adopt AI responsibly, and deliver streamlined experiences will thrive in this evolving landscape.” Five Key Trends to Watch in 2025: 1. Consumer-washing ends; Radical transparency begins Travel companies face growing criticism for “consumer washing,” a practice where businesses advertise deceptively low prices, hiding fees or conditions until checkout. Nearly half (44%) of surveyed consumers ranked airlines, hotels, and travel companies as major offenders, second only to credit card companies (45%). Modern retailing requires honesty at every stage of the customer journey. Brands that eliminate hidden fees and agencies that present clear, comparable options across suppliers will earn customer loyalty. Radical transparency is not just a necessity—it’s a competitive advantage. 2. Disruptors Delivering Simplicity Will Outpace the Laggards Fintech disruptors have reshaped banking, with 47% of consumers agreeing they’ve made personal finances easier to manage. However, the travel industry lags behind. Over half of consumers (56%) report that airline offers have become more confusing over the past decade. To match fintech’s success, travel brands must embrace agile, API-led technology that enables seamless integration of new content, data, and features. Those who simplify the shopping experience will stand out in a crowded market. 3. Distribution Partnerships …

Stirling Hospitality Advisors announced the signing of Radisson RED as the brand for an exciting new hotel project on Marjan Island. Scheduled to open in the Summer of 2027, the upscale lifestyle hotel will become the first franchised Radisson RED property in the UAE. Stirling Hospitality will oversee the development of the project, which is estimated to cost AED 215 million. The Radisson RED Marjan Island project is set to offer approximately 280 keys and an array of amenities, including four F&B outlets. Guests can look forward to an all-day dining restaurant, a lounge bar, a specialty restaurant, and a poolside bar. The hotel will also feature premium facilities such as an outdoor pool, a fully equipped gym, a Spa, and MICE (Meetings, Incentives, Conferences, and Exhibitions) facilities, indoor and outdoor kid’s facilities. Conveniently located on Marjan Island 4, the property will be just steps away from the upcoming Wynn integrated resort and a short stroll from the beachfront, complete with a private area exclusively for hotel guests. The upscale lifestyle property will introduce a refreshed design concept for Radisson RED in the Middle East. The brand’s signature loft-industrial aesthetic will embrace a softer, resort-inspired style that incorporates natural materials and muted tones perfectly suited to the ambiance of Marjan Island. SSH International Consultants has been appointed as the Lead Design Consultant, with Stirling’s expert team acting as owner representative on behalf of BB Holding, orchestrating the collaboration between stakeholders to ensure the project’s timely and successful delivery. Tatiana Veller, Managing Director of Stirling Hospitality Advisors, said: “We are excited to collaborate with BB Holding, Radisson, and SSH International Consultants on this exceptional lifestyle project. This venture will set a …

Gewan Hotels and Resorts wins ‘fastest growing hotel management company’ at the seventh edition of Arabian Travel Awards 2024. “Winning the Arabian Travel Award is an incredible honour and a proud moment for everyone at Gewan Hotels & Resorts. It’s a testament to our team’s hard work, passion, and commitment to creating unforgettable experiences for our guests. This recognition fuels our confidence and inspires us to aim even higher, constantly innovating to delight those who choose us. It’s also a moment to reflect, grow, and push the boundaries of excellence. Winning is not the end—it motivates us to deliver even more, focusing on personalized service, sustainability, and ensuring every guest’s stay is truly special,” Ahmed Hassib, Chief Executive Officer, Gewan Hotels & Resorts

Insignia Worldwide has partnered with Red Sea Global (RSG) in its launch of three groundbreaking new resorts. The unveiling of Shebara, Desert Rock, and Thuwal Private Retreat marks a milestone in positioning Saudi Arabia as a premier leisure destination.As part of its strategic collaboration with RSG, Insignia delivered cohesive identities and immersive brand experiences for each of these unique resorts. From crafting brand strategies that resonate with the surroundings, to defining authentic guest touchpoints that elevate the journey, Insignia has played a pivotal role in defining this next chapter of luxury Saudi hospitality.Insignia’s expertise in creating transformative experiences aligned perfectly with RSG’s vision for these destinations. With human centricity at its heart, Insignia’s strategic approach illuminated how each of these hotels are a core ingredient in destination placemaking. Each property reflects the diversity of the Red Sea’s landscapes and RSG’s commitment to sustainable development, offering travelers an unparalleled connection to nature and culture. The brand identity and guest journey strategies ensured that every detail of the experience, from service touchpoints to rituals, reflects the Kingdom’s rich culture, tradition of hospitality, and forward-looking aspirations. To bring these concepts to life, Insignia creatively directed the photography and videography for all three properties, with imagery that celebrates the otherworldly architecture of Shebara, the natural integration of Desert Rock, and the serenity of Thuwal. This visual storytelling aims to inspire local, regional, and global audiences to discover the undiscovered. “Through this collaboration, we aimed to not only bring to life exceptional hotel brands but also redefine the perception of what Saudi hospitality is on the global stage,” said Insignia CEO Gaurav Sinha. “We have been honored to partner with Red Sea Global to realize their …

Speaking at the special press conference at ASEAN Tourism Forum, Mohd Amirul Rizal Bin Abdul Rahim, Head of Visit Malaysia 2026 Secretariat shared that Middle East is a very important source market and they will be focusing on two key aspects family and GenZ or millennials. He further stated that the new campaign will be announced in a number of road shows in the Middle East over the next few months to share more details on the extensive programme that they have prepared to welcome visitors to Malaysia. He reiterated that Visit Malaysia 2026 will be unique as they target high yield tourists as well as tourists who seek sustainability when they travel. However, the theme for the year will be ‘Malaysia: a sustainable destination and rich in culture”.

Grand Millennium Gizan won the title of ‘Best business and leisure hotel, KSA’ at the seventh edition of the Arabian Travel Awards 2024. One of the premier luxury 5 Star Hotel in Gizan, it is the most preferred hotel for leisure and business traveller conveniently located in the South of KSA within Gizan University complex, just 20 minutes away from Gizan International Airport. The award was received by Marc Sawaya, Cluster Commercial Director, Millennium Hotels and Resorts and Houssam Chaouachi, Senior Sales Manager, Millennium Hotels and Resorts.

Hilton and the Saudi Tourism Authority (STA) partnered to showcase the diverse travel experiences tourists can enjoy in Saudi Arabia through an engaging creative content campaign. In a first-of-its-kind collaboration, short films and photos have been creatively produced to promote Riyadh, Jeddah, Al Ula, Makkah and Madinah. These captivating visuals transport viewers to discover the country’s distinctive destinations. The campaign builds on last year’s successful partnership between the two entities, in which they created engaging seasonal content for viewers, and is now being rolled out internationally, including across the Middle East, South Africa, UK, Germany, Italy, France, Malaysia, and Indonesia. The announcement also follows the signing of a memorandum of understanding (MoU) between Hilton and STA in 2023 to explore cooperation opportunities to promote Saudi Arabia and attract visitors to the Kingdom, in line with Vision 2030. It also comes as Hilton continues its plans to more than quadruple its presence with over 70 hotels under development – adding more than 18,000 keys to its growing portfolio, introducing more of its award-winning brands, and creating over 15,000 jobs for hospitality professionals across the Kingdom– with more than half of new hires being Saudi nationals. The content, which can be viewed here, serves as a window that immerses visitors in Saudi experiences before their arrival. It brings to life the Kingdom’s must-visit hotspots and dives into the heart of its welcoming cities. From the spiritual significance of its holy cities, and highlighting the historical treasures of Diriyah, to revelling in the beauty of ancient oases and the stunning topography of the country. It invites visitors to experience the very best of Saudi Arabia with Hilton, highlighting the global hospitality company’s hotels …

Fly Khiva Group announced Almosafer as its exclusive general sales agent (GSA) in the country. The partnership highlights the growing significance of Saudi Arabia as a primary market for Fly Khiva, as both parties align to meet the needs of travellers to the Kingdom. With Fly Khiva set to operate its maiden flight to Prince Mohammad Bin Abdulaziz International Airport in Madinah, Saudi Arabia, in January 2025, the Kingdom is all set to welcome more Hajj and Umrah pilgrims from the Central Asian country. The strategic partnership showcases Uzbekistan’s prominence as a source market for religious tourism, and the newly launched flight service facilitates easy and direct access to the Holy Land. Almosafer’s robust market presence and reach in Saudi Arabia will help Fly Khiva expand its operations in the region and ensure seamless service for passengers. Almosafer will leverage its Destination Management Company, Discover Saudi, and its Hajj & Umrah tour operator, Mawasim, to boost Fly Khiva’s sales across the Kingdom. Dilshod Hodjaev, CEO of Fly Khiva, said about the partnership, “We look forward to offering our passengers exceptional travel experiences through this exciting new collaboration. Almosafer’s market expertise and technological prowess will enable us to reach newer markets and offer a seamless experience for all.” Muzzammil Ahussain, CEO of Almosafer, highlighted the significance of this collaboration, stating, “We believe strategic alliances are key to the success of our travel journey and are excited to welcome Fly Khiva to our portfolio of esteemed partners to enable an increase in air connectivity for Uzbek pilgrims seeking to visit the Kingdom for Hajj and Umrah.” The airline is set to deploy a Boeing 757-300, equipped with spacious seats and an advanced entertainment …

Qatar Airways will resume operations to Malta with four weekly flights from 2 July 2025. The resumption to Malta will expand Qatar Airways’ network to nearly 50 destinations in Europe. Bookings are now open for travellers from Australia, China, India, Japan, and the Philippines seeking the deep blue waters of the Mediterranean Sea. Passengers can plan their summer holidays with Qatar Airways to travel through Hamad International Airport, the World’s Best Airport as voted by Skytrax in 2024, to Malta International Airport and visit the capital city of Valletta – a UNESCO World Heritage Site; and Gozo and Comino – the sister islands of Malta. Similarly, travellers from Malta can benefit from Qatar Airways’ extensive network of more than 170 global destinations, including Australia, where it currently operates 42 weekly flights. Qatar Airways’ proposed partnership with Virgin Australia, pending final regulatory approval, will also boost connectivity. Qatar Airways Group Chief Executive Officer, Engr. Badr Mohammed Al-Meer, said: “Qatar Airways is delighted to announce the resumption of our flights to Malta, which marks a vibrant addition to our robust European network. Qatar and Malta enjoy staunch economic ties, and our operational relaunch to the country only furthers our relationship.” Engr. Al-Meer continued: “We are proud to continually offer our global community of adventurers and leisure travellers new destinations to discover and explore. From historic and cultural sites and attractions, sun and sea activities, to cities serving as locations for Hollywood movies and TV shows, Malta offers an exciting blend of memorable experiences for travellers – all set against the backdrop of the azure Mediterranean Sea.” The Renaissance city of Valletta – the capital of Malta and a UNESCO World Heritage Site – …

In a special interview with Eddy K Soemawilaga – President – ASEANTA – ASEAN Tourism Association shared that the Middle East market is an important market for them and that they have restarted the ASEAN pass which enables easier accessibility to hitherto explored destinations across the region. This is also a platform where OTAs, and travel agents could provide a more seamless service to their customers. “To attract Middle Eastern tourists, ASEANTA collaborates with airlines and promotes initiatives like the ASEAN Pass, which offers affordable inter-ASEAN travel options. The pass, implemented via AirAsia’s platform, encourages multi-destination travel and invites participation from other airlines and travel agents. Partnerships with NGOs, governments, and organizations like PATA are in discussion to broaden ASEANTA’s scope. Future plans include engaging more stakeholders to foster regional and global cooperation.” As sustainability is an important aspect for travellers today, Soemawilaga added, “ASEANTA recognizes sustainability as a priority. Efforts include awarding businesses that implement sustainable practices and advocating for sustainable aviation fuel (SAF) and efficient navigation systems to reduce carbon emissions. In Indonesia, airlines are advocating for a 1% SAF adoption while promoting efficient navigation systems as a cost-effective alternative to reduce emissions post-COVID financial constraints.”