Tag Archives: Royal Atlantis

Atlantis Dubai announces that Atlantis, The Palm and Atlantis The Royal have earned the Certified Autism Center™ (CAC) designation from the International Board of Credentialing and Continuing Education Standards (IBCCES). This certification marks the first resort destination in the Eastern Hemisphere to achieve this status. It reflects the team’s unwavering commitment to providing exceptional experiences to guests with diverse needs and ensuring an inclusive environment. IBCCES awards the CAC™ designation to organisations that complete a training and review process to understand better and assist autistic and sensory-sensitive guests and other persons of determination. This designation ensures that at least 80% (an IBCCES minimum requirement) of colleagues are trained in autism and sensory awareness and are fully equipped to provide service to people on the autism spectrum. In collaboration with IBCCES, Atlantis Dubai staff underwent extensive training to understand the range of potential guest needs. More than 90% of guest-facing colleagues across both resorts took training in Autism & Sensory Awareness (ASA). In addition, the Learning & Development team developed a Weekly Briefing Topic on Autism and Sensory Awareness, which an additional 1,500 colleagues completed across Atlantis Dubai. In addition to training, further achievements include: ● The Atlantis Dubai website hosts an accessibility tab that provides guests with downloadable sensory guides. Outlined for rooms and restaurants at Atlantis, The Palm and Atlantis The Royal, as well as experiences across Atlantis Aquaventure, these guides provide a sensory rating, allowing people with Autism Spectrum Disorder (ASD) to pre-plan their visit to the destination. ● Allocated quiet zones are available across both resorts in case people need a moment of respite from sensory stimulation. Locations include the concierge lounge, outdoor cabanas, Imperial Club lounge, and the Explorers Club …

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