Tag Archives: Etihad Airways

Etihad announced that it will double its flights to Nairobi, Kenya, increasing to 14 weekly services starting 15 December 2025. The announcement comes less than a year since the airline resumed flights to the Kenyan capital, underlining the strength of the route. Nairobi, a prominent East African business hub known as the “Green City in the Sun,” seamlessly blends commercial prowess with natural beauty. The city uniquely hosts Nairobi National Park within its boundaries, offers a rich array of cultural attractions including museums and art galleries, and serves as a gateway to Kenya’s world-famous wildlife destinations. Etihad Airways is significantly expanding its African network with new destinations and increased frequencies, reinforcing its commitment to the continent’s growing demand for air connectivity. Arik De, Etihad’s Chief Revenue and Commercial Officer, commented: “At Etihad, we have long recognised the need to strengthen our presence in Africa. Over the past year, we have been focusing on a holistic approach that enhances our presence by expanding our fleet, increasing frequencies, and forming key partnerships.” “We’re encouraged by the positive early results and are pleased to announce the expansion of our Nairobi service to 14 weekly flights, as well as the increase of our Seychelles service to six weekly flights in partnership with Air Seychelles. We’re also introducing daily 787 services to Casablanca and Johannesburg.” “Together with Air Seychelles and our groundbreaking relationship with Ethiopian Airlines, these strategic partnerships form a key foundation as we add four new direct routes to Africa from Abu Dhabi this year, underlining our growing commitment to service the dynamic continent.”  

Etihad Airways has welcomed its sixth A350 to its growing fleet. The state-of-the-art aircraft arrived this weekend following a successful delivery flight from Toulouse, France, further strengthening Etihad’s position as one of the airlines with the youngest and most fuel-efficient fleets in the sky. The A350 is a favourite with guests, boasting an unparalleled flying experience with award-winning Business Class, featuring privacy-focused sliding doors, wireless charging, and cutting-edge inflight entertainment systems, while Economy Class offers ergonomic seating, device holders, and Bluetooth connectivity with inflight entertainment. Renowned for its sustainability, the A350 stands out as one of the most efficient wide-body jets, with 25 per cent lower CO2 emissions and a 50 per cent smaller noise footprint compared to earlier-generation aircraft. The long-range of the A350-1000 makes it a versatile aircraft for Etihad’s fleet. This summer, Etihad will begin operating the A350 to Atlanta, its newest and sixth gateway into North America and one of 16 new routes Etihad is launching this year.

Etihad Airways and Air Europa are set to work towards a strategic partnership, enhancing commercial and operational ties to provide travellers with wider choices, higher quality services, and increased value. Etihad is increasing its flights to twice daily to Air Europa’s hub in Madrid from summer 2025, providing seamless access between Abu Dhabi and Spain. The partnership would further strengthen connectivity between Europe and Latin America, and the Middle East and Asia, creating seamless travel options across these key regions. Arik De, Chief Revenue and Commercial of Etihad Airways, said: ” We are in discussions to establish a strategic partnership covering a range of activities, including deepening our codeshare and frequent flyer programme, enabling both airlines to expand into new frontiers, and a potential wet lease operation with an Air Europa aircraft between Madrid and Abu Dhabi. “Any partnership will work towards benefiting customers of both airlines, underscoring our commitment to providing our valued customers with a seamless travel experience and access to a wider network, including Air Europa’s leading Latin America Network.” ‘We are very pleased to expand our partnership with Etihad Airways into a scenario that will be even more rewarding for our customers. By initiating our operations between Madrid-Barajas and Abu Dhabi, it will further extend our reach to the Middle East and Asia, opening up more possibilities to connect both regions to the Americas via Europe, while offering the highest standards of quality,’ said Richard Clark, Air Europa’s General Manager. Etihad and Air Europa already have a partnership that includes bilateral codesharing and allows members of their frequent flyer programmes to earn and redeem miles on each other’s flights. The enhanced collaboration would further solidify Air …

Etihad Airways announces the roll out of its new and elevated digital experience across etihad.com and the mobile app. The new digital experience offers a modern and inviting platform to book travel and gain inspiration for upcoming journeys. The website navigation is re-engineered as a standout left-side menu allowing users to move seamlessly and efficiently through the site; while the bold colour of ‘midnight dune’ from Etihad’s newly integrated colour palette, gives an enticing first impression. A strong emphasis on enhanced digital self-service options makes the user experience easier and more personalised. During the online check-in process many new features have been added including pre-populated data to save time, an improved seat map and streamlined access to travel extras all within a simple three-step process. Arik De, Chief Revenue and Commercial Officer, Etihad Airways, said: “In our commitment to delivering an extraordinary customer experience, we’ve completely redesigned the digital experience ensuring that our guests enjoy engaging with us from the very first touch of a screen until reaching their destination and beyond. Furthermore, we’ve made sure our valued Etihad Guest members can enjoy the benefits of a more personalised experience now conveniently in the one app or website.” Adding to this, Etihad Airways’ Chief Digital Officer, Frank Meyer, said: “At Etihad, we are constantly evolving and innovating the digital experience in line with customer preferences and industry trends. In our commitment to innovation and improvement, we will continue to go beyond expectations by delivering a more personalised and seamless online experience for our guests.” The Etihad Airways mobile app, on both Android and iOS, now also serves as a digital travel assistant with booking, trip management and loyalty member profiles …

Wipro Limited announced that it has been selected by Etihad Airways to lead its comprehensive technology modernization. Wipro will ensure seamless migration of legacy systems and improve operational efficiency across key areas, including workplace, network, infrastructure, and service management. As part of the five-year contract, Wipro FullStride Cloud will deliver a customized cloud-based solution that will provide Etihad Airways real-time insights into their resource utilization and improve operational agility and scalability for their global operations. Wipro will also integrate Generative Artificial Intelligence (GenAI) modules across the IT framework – from automation of data centers to conversational support to end-users. GenAI will also provide intelligent device management and GenAI-based insights that will optimize performance and resolve potential disruptions proactively. Frank Meyer, Chief Digital Officer, Etihad Airways, said, “We look forward to working with Wipro to prepare for the AI era, with an emphasis on innovation, sustainability, and cost optimization. Together, we aim to elevate our customers’ experiences through advanced automation, intelligent operations, and enhanced observability.” Vinay Firake, CEO – Asia Pacific, Middle East and Africa (APMEA), Wipro Limited, said, “We are excited to embark on this journey with Etihad Airways and enable them to adapt to the dynamic needs of the aviation industry. Through our proven expertise in digital transformation and AI-powered solutions, we will deliver seamless, efficient and innovative services to their customers.” Additionally, Etihad Airways will gain access to Wipro’s Innovation Lab in the UAE, which will play a pivotal role in enhancing their technology to meet the evolving demands of their global operations. For more than two decades, Wipro has operated in the Middle East with thousands of employees and providing opportunities for local talent to effectively serve …

Etihad Airways opened its new Etihad U.S. Preclearance Lounge at Zayed International Airport enhancing the travel experience for passengers flying to the United States. Located steps away from the U.S. Customs and Border Protection (CBP) Preclearance facility, the new lounge provides eligible guests with a serene space to unwind after completing their U.S. entry formalities and before boarding their flight. The thoughtfully designed facility features a refined selection of beverages and light dining options, complementing Etihad’s premium travel experience. Select flights offer the convenience of direct boarding from the lounge, enhancing the seamless journey. “This new lounge marks another milestone in our commitment to delivering exceptional experiences for our guests,” said John Wright, Chief Operations & Guest Officer at Etihad Airways. “By combining our premium lounge service with the convenience of U.S. Preclearance, we’re offering our guests an elevated journey through Abu Dhabi before they even board their flight. Zayed International is the only Middle East hub to offer this time-saving service.” The U.S. Preclearance Lounge welcomes eligible guests travelling in The Residence, First or Business, as well as Platinum and Emerald Etihad Guest members. Access is also available for purchase, subject to availability. For a comprehensive premium experience, eligible guests are invited to begin their journey at Etihad’s acclaimed First or Business Class Lounge in the main terminal before proceeding to the U.S. Customs and Border Protection (CBP) Preclearance facility approximately 90 minutes before their flight. Flying with Etihad Airways to the U.S. offers the unique advantage of the U.S. Customs and Border Protection (CBP) Preclearance facility, one of only a few such facilities worldwide. By completing all U.S. customs and immigration formalities before boarding in Abu Dhabi, guests …

Etihad Airways celebrated the launch of its new service to Nairobi marking the airline’s latest milestone in a remarkable year of network expansion. Operating through the state-of-the-art Zayed International Airport, the service creates a vital connection between the UAE’s capital and one of Africa’s most dynamic cities. “The introduction of our Nairobi service enhances our growing network while responding to strong travel demand between the UAE and Kenya, as demonstrated by today’s completely full inaugural flight,” said Arik De, Chief Revenue and Commercial Officer at Etihad Airways. “As both Abu Dhabi and Kenya experience remarkable tourism growth and set ambitious targets for the future, this route creates valuable opportunities for both destinations. The service strengthens the important ties between our regions, supporting Abu Dhabi’s position as a global aviation hub while providing enhanced access to Kenya’s thriving tourism market.” The launch comes at a significant time for Kenya’s tourism sector. With visitor numbers expected to reach 3 million in 2024 and targets of 5 million visitors in the coming years, Kenya’s tourism industry is on a strong growth trajectory. The Nairobi launch follows the successful introduction of services to Antalya, Bali, Boston, Jaipur, Kozhikode, Mykonos, Nice, Qassim, and Thiruvananthapuram in 2024. Looking ahead to 2025, Etihad will continue its expansion with thirteen new destinations: Warsaw and Prague in June; Al Alamein and Atlanta in July; Taipei in September; Medan, Phnom Penh, and Krabi in October; and Tunis, Chiang Mai, Hong Kong, Hanoi, and Algiers in November. The Abu Dhabi-Nairobi route connects two destinations known for their distinctive offerings. Abu Dhabi welcomes visitors with its blend of modern attractions and rich heritage, from the iconic Sheikh Zayed Grand Mosque to the Louvre Abu …

Etihad Airways has enhanced its digital platforms with new features that make travel easier and more personalised for guests. The improvements to etihad.com and the Etihad Airways mobile app introduce new market-specific payment options, expanded self-service capabilities, and enhanced loyalty programme features. Guests can now pay using local payment methods across key markets including India and Europe, easily modify their bookings through the improved self-service options, and seamlessly redeem Etihad Guest miles for flights and upgrades. The enhanced platforms also offer a more intuitive booking process with features such as calendar-based fare searches and local language options. In the Indian market specifically, customers benefit from Hindi language support, locally preferred payment options, and an innovative fare calendar that makes finding the best travel deals easier. These market-specific improvements reflect Etihad’s commitment to meeting the distinct needs of its global customer base. Looking ahead, Etihad Airways is focused on further enhancing the customer experience, with upcoming improvements to the check-in process and more accurate, timely travel updates. These changes will make the entire travel journey, from booking to arrival, even more seamless for guests. Frank Meyer, Chief Digital Officer at Etihad Airways, said: “Our commitment to digital innovation is unwavering. By consistently refining our digital touchpoints, we’ve been able to rapidly implement enhancements that directly benefit our customers. This agile approach allows us to stay at the forefront of the competitive airline industry and consistently exceed passenger expectations.” Arik De, Chief Revenue and Commercial Officer at Etihad Airways, added: “The growth in our digital channels has been remarkable, with online direct sales increasing significantly across our key markets. The close collaboration between our Commercial and Digital Technology teams has enabled us to …

Etihad Airways welcomed the return of its iconic A380 aircraft to Paris Charles de Gaulle Airport, enhancing the travel experience between the two capitals. The world’s largest passenger aircraft, measuring 73 metres in length and 24 metres in height, the Airbus A380 marks its return to the Paris route with Etihad’s most celebrated inflight features, including The Residence – the world’s only three-room suite in the sky. The upper deck features The Lobby, an exclusive lounge area for First and Business class guests. Designed and manufactured in Europe, with final assembly in Toulouse, the A380 represents a proud achievement of French aerospace engineering and innovation. The aircraft’s return to Paris celebrates this French aviation legacy. Arik De, Chief Revenue and Commercial Officer of Etihad Airways, said: “As a city celebrated for its style and ambiance, Paris continues to be a key destination in our global network. The return of our A380 strengthens the travel offering between Abu Dhabi and Paris, reflecting our commitment to this important route.” “The return of the A380 to Paris and our broader network expansion plans, including increasing to year-round, double-daily frequencies to Milan, Rome, Manchester, Frankfurt, Munich, Zurich, Barcelona, and Madrid, demonstrate our strong growth momentum in Europe. This enhanced capacity reflects the rising demand we’re seeing in France, with more exciting announcements to come before the end of 2024.” The UAE and France share strong bilateral ties across culture, education, and business sectors. A unique cultural bridge connects the two capitals as the only cities in the world to house a Louvre Museum. The route caters to growing demand from leisure travellers and the strong business ties between the two countries, particularly in the …

Etihad Airways now flies 42 times a week to North America: twice daily to New York JFK, and daily to Boston, Chicago, Toronto and Washington DC. Etihad starts daily flights to Boston, USA from 01 November, some six months after it opened the Massachusetts route. Guests flying stateside can take advantage of the new US Customs and Border Protection facility at Abu Dhabi, streamlining the immigration process and ensuring a hassle-free journey. Toronto Pearson Airport welcomed the arrival of Etihad Airways’ first Airbus A350 on Sunday, 27 October  2024, marking a further upgrade to the national airline of the UAE’s daily services between Abu Dhabi and Canada. The new aircraft extends the guest experience with its state-of-the-art design and Etihad’s latest cabin interior, representing Etihad’s ongoing commitment to offering a world-class travel experience for passengers flying between Canada and the UAE. Etihad’s Chief Revenue and Commercial Officer Arik De said: “We have seen significant demand on our Boston and Toronto routes. This expanding capacity gives our North American corporate and leisure travelers greater choice and flexibility when planning trips to the UAE and beyond to the Gulf region and the Indian subcontinent.” Etihad’s complimentary stopover programme means travellers can turn their layover into a memorable stay with up to two free nights at premium hotels in Abu Dhabi, highlighting the city’s growing appeal as a must-visit destination. “The introduction of our A350 to Toronto and expanding to daily services to Boston reflect our ambitious growth plans in 2024, set to take another major leap at the end of November when we announce an exciting lineup of new destinations,” said De.