Tag Archives: Emirates

Emirates will be hosting the International Air Transport Association (IATA) inaugural Global Accessibility Symposium, taking place in Dubai from November 5-6, 2019. The IATA Global Accessibility Symposium furthers the commitment of the resolution on passengers with disabilities which was made at the IATA Annual General Meeting in Seoul in June 2019. The resolution aims to improve the air travel experience for the estimated one billion people living with disabilities worldwide by encouraging governments, airlines, airports, and stakeholders across the aviation industry to work together to ensure access to a safe, reliable and dignified travel experience. The invitation-only event will include keynotes, panel discussions and fireside chats that will tackle a wide variety of accessibility topics. Sir Tim Clark, President of Emirates Airline said, “Emirates employs every effort to make air travel as comfortable and as seamless as possible for our customers, especially for those with special needs and disabilities. It is apt for the first IATA symposium on this important issue to be held in Dubai, as it’s the city’s aim to become one of the world’s most accessible cities for People of Determination and Emirates is proud to play a role to help advance this dialogue.” Alexandre de Juniac, Director General and CEO of IATA said, “The unanimous resolution by our airline members in June was a clear indication that the industry is committed to improving the air travel experience for passengers with disabilities. The Global Accessibility Symposium marks a renewed and stronger dialogue between industry, advocacy groups, regulators and the travellers themselves.” As the host city of the first IATA Global Accessibility Symposium and the hub for Emirates Airline, Dubai is moving forward with its mission in becoming …

Emirates airline has announced key appointments and rotations in its global commercial operations, positioning it to better serve customers across its global network, and respond with agility to dynamic market opportunities. Adnan Kazim, Emirates’ Chief Commercial Officer said “The commercial organisation is responsible for delivering on our top-line results, which last year was close to AED 100 billion. It’s a testimony to the bench strength within the organisation. I am confident that the team is well placed to deliver the best possible support to our customers, and to deliver on our business strategy, targets, and future growth.” All the appointments are effective from 1 October 2019 and appointees will be reporting to Adnan Kazim. Salem Obaidalla, currently Senior VP Aeropolitical & Industry Affairs, will take over as Senior VP Commercial Operations Americas; Adil Al Ghaith, currently Senior VP Commercial Operations Gulf, Middle East & Iran, will take on additional responsibility for UAE and Oman; Orhan Abbas, currently Senior VP Commercial Operations Africa, will take over as Senior VP Commercial Operations Far East; Badr Abbas, currently Senior VP Commercial Operations Far East, will take over as Senior VP Commercial Operations Africa; Thierry Aucoc, currently Senior VP Commercial Operations Europe & Russian Federation, will take on additional responsibility for Germany and UK; Ahmed Khoory, Senior VP Commercial Operations West Asia & Indian Ocean, retains his current portfolio. With this latest announcement, Emirates’ Commercial team now has 42 UAE nationals in key leadership roles. More than 75 per cent of them have been with the company for over 10 years, and most have gone through the Emirates Commercial Trainee programme for graduates and progressed their careers through various roles in the company.

Emirates will be operating its A380 service to Cairo International Airport on October 2, 2019, making it the first scheduled commercial airline to operate an A380 flight into Egypt. With the intent to make the world’s largest commercial passenger jet a part of the airline’s scheduled service to Cairo, this inaugural flight will re-affirm the airport’s infrastructure readiness ahead of regular A380 operations. The Emirates A380 service will operate as EK 927 and EK 928, departing Dubai at 08:15 hrs and arriving in Cairo at 10:00 hrs. The flight will depart Cairo at 13:15 hrs arriving in Dubai at 18:45 hrs on the same day. All timings are local. Adel Al Redha, Chief Operating Officer, Emirates, said, “Our close relationship with Egypt spans over 30 years and we reaffirm our commitment to the country by operating our iconic A380 to Cairo. We are setting the stage to make the popular A380 experience a part of our scheduled service to Cairo. We are confident that Egyptian travellers will enjoy the Emirates A380 experience, especially our innovative products such as the onboard lounge and shower spa.”

Emirates is partnering with Emaar and enhancing its presence at The Dubai Mall to connect to a broad local and international audience through interactive brand experiences like the Emirates A380 Simulator Experience and KidZania, and new Emirates Official Store retail experiences across different visitor touchpoints and shopping environments. Ultimately, the larger goal is to excite visitors across all ages by delivering a memorable, tangible piece of Emirates and tell the brand story through unique experiences and innovative travel products. The Emirates A380 Experience, the region’s only public A380 flight simulator has now been relocated to the second floor of The Dubai Mall, adjacent to the Dubai Aquarium & Underwater Zoo. Aviation enthusiasts, amateurs testing their flying abilities and those curious about the full experience of flying an A380, can take command of the cockpit for take-off, cruising and landing at thousands of international airports, including every airport in Emirates’ global network. A qualified instructor will be on hand to guide customers through the full experience. A variety of packages are available, starting from 15 minute sessions all the way to 45 minute experiences. Shoppers at The Dubai Mall will soon also be able to find Emirates Official Store products at multiple locations popular with visitors looking to discover the Mall’s iconic attractions. Families coming to KidZania will be able to shop Emirates Official Store products at the venue’s entrance, with a range of kids and toddlers Arsenal and Real Madrid kits, cabin crew uniforms and wooden airport sets. Emirates’ best-selling A380 aircraft model in the Expo Dubai 2020 livery will also be available for purchase.

Emirates is once again pushing the boundaries of technology, becoming the first airline outside America to receive approval for biometric boarding from the US Customs Border Protection (CBP). Soon, customers flying from Dubai to any of Emirates’ 12 destinations in the US will be able to choose facial recognition technology at the departure gates, reducing the time taken for identity checks to two seconds or less. No pre-registration is required, and customers may also choose not to use the technology. Emirates does not store any biometric records of its customers – all the data is managed securely by CBP. The technology was piloted at the departure gates of Emirates’ flights from Dubai to New York and Los Angeles through the peak periods in July and August. The airline expects to make biometric boarding available for all its US destinations by year-end, once the equipment is in place.  Dr Abdulla Al Hashimi, Divisional Senior Vice President, Emirates Group Security, said, “Biometric boarding is one more step in streamlining processes at our hub using digital technology, saving our customers time and giving them peace of mind.” John Wagner, Deputy Executive Assistant Commission, Office of Field Operations, US Customs and Border Protection, said, “By comparing a traveller’s face to their passport or visa photo that was previously provided for the purpose of travel, we have streamlined identity verification that further secures and enhances the customer experience.”

Travel is expected to reach an all-time high in the upcoming weeks for Emirates, as the airline expects yet another busy period with travellers flocking into Dubai after the summer holidays and Eid breaks. Excluding transit passengers, over 500,000 people are expected to arrive into Dubai from August 20 until the beginning of September. Mohammed Mattar, Divisional Senior Vice President, Emirates Airport Services, said, “With another record breaking period coming up when it comes to passenger arrivals, we want to ensure that Emirates customers coming back to Dubai have the best experience possible starting from disembarkation through to every touchpoint and have positioned extra resources to ensure a speedy arrival journey.” Emirates has a number of services and initiatives in place to ensure stress-free movement from gate to arrivals, eliminating potential bottlenecks and cutting wait-times for passengers to complete their formalities. Emirates customers can expect reduced processing times at immigration counters when using smart gates, by simply using their Emirates ID or passport. They can ‘clear’ immigration in seconds without human intervention or the need for a physical passport return stamp. Emirates also offers a Home Delivery service where luggage is retrieved, cleared at customs and delivered to customers for a hassle-free arrival experience. First and Business Class passengers arriving in Dubai can quickly access Emirates’ complimentary Chauffer Drive service upon clearing customs, and Economy Class passengers can use the efficient Dubai Taxi services which conveniently awaits them. Passengers can access the Dubai metro directly from the arrivals area of Terminal 3.

  Emirates gears up for a busy travel period this weekend for the Eid holiday. The busiest time for departures in Terminal 3 will be on August 9, with close to 100,000 passengers travelling through Terminal 3 at DXB. Customers are reminded to arrive at the airport at least three hours before their flight departure to avoid any delays. Peak travel is expected to start on August 8 in the evening and continue until August 10 with over 372,000 Emirates passengers travelling from Dubai. Passengers can physically check in at the airport as early as 24 hours before flight departure, and are requested to check in no later than two hours prior to departure, regardless of class of travel. Customers who present themselves less than 60 minutes prior to their scheduled flight departure will not be accepted for travel. Customers can check in online on both their desktops and mobile devices from 48 hours to 90 minutes before flight departure. Passengers can also enjoy Emirates’ Home Check-in service which allows customers to check-in for their flights from anywhere in Dubai. In addition to online check-in services, Emirates also offers convenient car park check-in facilities. Customers can use these to check-in and drop off their luggage. Alternatively, customers heading to Emirates Terminal 3 can choose to drop their luggage at one of the 46 dedicated bag drop counters in Economy Class or separate counters in First Class and Business Class from six hours to 90 minutes prior to departure.

It was the second consecutive year that RwandAir sponsored the EmQuest Cricket Mania event recently with other partners such as Turkish Airlines, Seychelles Tourism Board, Millennium Hotels Dubai, Flexible Autos etc. The two-day event saw a total of about 800 participants from the travel trade which included players, spectators etc. EmQuest Cricket Mania is a large scale event that witnesses the coming together of travel management giants in the industry to compete against each other for the ever rolling trophy. Built on the success of the previous year, EmQuest, a division of Emirates returned with their annual cricket championship tournament EmQuest Cricket Mania 2019 for all Sabre users across the UAE. With Turkish mega carriers, Turkish Airlines as the platinum sponsors and the fast rising giants in the aviation industry — RwandAir as the gold sponsors of EmQuest Cricket Mania 2019. Kanoo Travels were announced as the winners of EmQuest Cricket Mania 2019 and dnata emerged as the runners up. Timothy Njihia, Area Manager, RwandAir,  stated, “RwandAir has been a consistent sponsor of EmQuest’s Cricket Mania tournaments for the last two years, as the T-Shirt Sponsor and in 2019 as the Gold Sponsor. We sponsor the tournament during the event days, that is, the two  weekends that the tournaments last.  This partnership is very important to us as it is a top-of-mind brand awareness to the travel trade, with trade engagement through sports, that is, cricket in order to strengthen partnerships between stakeholders RwandAir, EmQuest & the travel trade.

Emirates has partnered with world-renowned hotel providers to offer its passengers travelling to and through Dubai attractive summer rates in some of the UAE’s most prestigious hotels. Customers who purchase an Emirates ticket and travel from now until September 30, 2019 can enjoy exclusive summer hotel rates in any of the properties within Accor, Armani Hotel Dubai, Emaar Hospitality Group and Marriot during their stay in the UAE. Visitors can take advantage of up to 30 per cent off on best available rates provided by Accor. Armani Hotel Dubai is offering Emirates passengers up to 35 per cent off on best available rates. Marriott is offering Emirates passengers up to 25 per cent off on selected best available rates at any of its properties across the UAE. Emaar Hospitality Group – which is home to brands including the Address Hotels and Resorts, Vida Hotels and Resorts and Rove Hotels, is offering Emirates customers up to 35 per cent off on best available rates. Customers who book in Address Downtown, Address Boulevard, Address Dubai Mall or Palace Downtown can also have complimentary access to Dubai Aquarium, Underwater Zoo and VR Park.  

Emirates has launched its new four times weekly service to Porto, its second destination in Portugal. The new service provides travellers from across Emirates’ global network with a direct flight to the popular city in the north of the country. The inaugural flight, EK197, touched down at the city’s international airport on July 2,  marking the start of the airline’s first service to northern Portugal. The Emirates Boeing 777-200LR, in a two-class cabin configuration featuring Emirates’ newest Business Class and Economy Class seats and interiors, was welcomed by Porto Airport with a water cannon salute. Speaking at an event at the airport to celebrate the new service, Thierry Aucoc, Senior Vice President, Commercial Operations, Europe, Russian Federation and Latin America, Emirates, said, “Travellers in northern Portugal will now have a convenient and direct flight option to our Dubai hub, from where they can seamlessly access Emirates’ global network, particularly to destinations in Africa, Asia, Australia and the Middle East.” Also speaking at the event, José Luís Arnaut, Chairman of the Board, ANA Aeroportos de Portugal, said, “Emirates’ investment in this route is the result of joint efforts between the airline, ANA as well as tourism and Northern Region stakeholder teams. We are therefore excited by this new service, as it shows the region’s development and attractiveness as both a business and leisure destination.” The flight will operate on Tuesdays, Thursdays, Saturdays and Sundays, and depart Dubai as EK197 at 09:15 hrs and arrive in Porto at 14:30 hrs. The return flight, EK198, will depart Porto at 17:35 hrs and land in Dubai at 04:15 hrs the next morning.