Tag Archives: Emirates

Emirates announced a renewal of its longstanding partnership with reigning America’s Cup champions Emirates Team New Zealand for the 37th America’s Cup, and all preliminary regattas. The 19-year partnership has been highly successful for both parties, including memorable victories in the 35th America’s Cup as well as its cup defence in front of a home Auckland crowd in the 36th America’s Cup event. Emirates will continue to be the Lead Sponsor of Emirates Team New Zealand, with naming rights for the team, as well as the designation of Official Airline and Carrier of Emirates Team New Zealand. Emirates joined the team as naming sponsor in 2004 when the team began its quest to bring the America’s Cup back to New Zealand. The airline remained a stoic supporter through two close Challenges in 2007 in Valencia and 2013 in San Francisco before Emirates Team New Zealand proudly lifted the ‘Auld Mug’ again in Bermuda in 2017. A victorious defence in the 36th edition of the America’s Cup in Auckland 2021 saw Emirates Team New Zealand achieve a sensational victory on its home turf. Emirates is proud to sponsor a further defence of the 37th edition of the America’s Cup, this time in Barcelona, Spain in 2024. The renewal of sponsorship signals a continued commitment to New Zealand sailing and reflects the deep-rooted connection Emirates has built with New Zealand, having recently celebrated its 20th anniversary of operations in the country. Emirates operates daily A380 services direct out of Auckland as well as Christchurch via Sydney, offering passengers the only opportunity to travel across the Trans-Tasman on the iconic double decker aircraft. Boutros Boutros, Divisional Senior Vice President, Corporate Communications, Marketing & Brand …

Emirates will introduce a new complimentary bus service for its Economy Class passengers arriving in Tokyo-Haneda Airport, starting from 1 September. Emirates will be the only air carrier in Japan to offer a complimentary bus service from Haneda Airport to major train stations within Tokyo, guaranteeing seamless and efficient transport solution for the airline’s customers to two prominent drop-off locations – the iconic Tokyo Station (TYQ) at Marunouchi North Entrance and the bustling Shinagawa Station (SGS) at Konan Entrance bus stop no. 7. The new service will be available at Haneda Airport’s Terminal 3 Charter Bus Parking spot which is equipped with a three-letter IATA code, allowing passengers to seamlessly arrange their bookings all the way through their final stations. Bus number EK7034 departs from Haneda International Airport at 00:01hrs and arrive in Tokyo Station (TYQ) at 00:40hrs. Bus number EK7036 will depart from Haneda International Airport at 00:01hrs and arrive in Shinagawa Station (SGS) at 00:30hrs. All times are local. * The complimentary daily service offers convenient and efficient connectivity for Emirates’ passengers, as they make their way to central points within Tokyo in nearly 40 minutes or less. A seamless travel journey is further enhanced by thoughtful amenities including easily accessible onboard restrooms. * In rare cases of delayed flight arrival, the bus will wait until 1:00hrs local time the following day to accommodate the passengers and drop them off at the designated stations.

Emirates marked one of its busiest summers ever, carrying over 14 million passengers with average seat load factors exceeding 80% across its global network between June and August. Looking at the coming months, Emirates’ booking trends show unabated demand for international travel across its network. Destination Dubai remained popular amongst travellers, even during the summer months with two million customers traveling to the airline’s hub to enjoy its year-round attractions and events. Top inbound markets to Dubai on Emirates during this period included the UK, India, Germany, Pakistan, Saudi Arabia, China, Egypt and Kuwait. Over 35% of visitors to Dubai travelling on Emirates were families, staying an average of over two weeks to experience the city’s incredible sites and attractions. This winter season, the airline anticipates another spike in demand for travel to Dubai as the city runs a packed calendar of global conferences, world-class sporting events and more. The city has already welcomed more than 8.5 million international visitors in the first six months of 2023, registering more than a million more visitors during the same time last year. Adnan Kazim, Emirates’ Chief Commercial Officer said: “Travel demand across our network has been strong and resilient despite rising cost-of-living pressures in many markets. It shows the value that people place on travel – whether for work, play, study, or visiting loved ones; and how essential international air connectivity is to communities.” He added: “As an early mover in restoring our flying schedules, Emirates worked closely with our industry partners to ensure our readiness to serve customer demand as well as attract visitors through building on the appeal of our home and hub, Dubai. We’re happy to see strong customer …

Emirates announces that its codeshare partnership with Air Canada has extended to include flights to and from Montréal, following the launch of services to Québec’s largest city in July. Emirates customers will now be able to plan travel between 11 of the most popular domestic points beyond Montréal and destinations on Emirates’ expansive network, utilising the services of both airlines conveniently on a single ticket. The expanded network of Canadian points included in the codeshare partnership between Emirates and Air Canada now extends to 11 destinations via Montréal, with an additional 69 points accessible from the gateway, on an interline basis. Tickets are available via emirates.com and preferred travel agencies. The codeshare partnership between Emirates and Air Canada enables customers to enjoy flexibility and choice with smooth connections via Canada’s two largest cities to points such as Halifax, Edmonton, Ottawa and Calgary – perfect for leisure and business travellers or those visiting family or friends. From Toronto, Emirates’ customers can travel to 19 points whilst enjoying codeshare benefits, and an extra 100, made possible through an interline arrangement. Customers travelling from Canadian cities can easily connect to Emirates’ services in Montréal or Toronto to travel to exciting destinations across Asia, Africa and the Middle East, via the airline’s hub in Dubai. On its flights to and from Toronto, Emirates offers daily services to Dubai, onboard its popular flagship A380 aircraft. The world’s largest international airline also operates seven weekly flights between Montréal and Dubai, utilising its other widebody aircraft – the Boeing 777 – enabling passengers to plan their travel itineraries to global destinations, with seamless connectivity. Travellers with itineraries on Emirates’ flights can plan their entire trip on a …

Emirates and Philippine Airlines (PAL) have expanded their interline agreement, enabling Emirates’ passengers to access domestic points in Philippine Airlines’ network via Cebu and Clark, adding to the previously announced interline connections via Manila. Covering all three gateways in the Philippines served by Emirates – Manila, Cebu and Clark – this partnership expansion will provide seamless connectivity for passengers to reach even more destinations in the Philippines using a single ticket and convenient baggage policy. Emirates’ passengers can enjoy a convenient booking process to destinations in Philippine Airlines’ network including Bacolod, Butuan, Cagayan De Oro, Davao, Iloilo, Caticlan and Puerto Princesa via Cebu; as well as Cebu, Caticlan and Busuanga via Clark. Philippine Airlines’ passengers can also benefit from the enhanced interline agreement and book Emirates-operated flights to Amman, Birmingham, Cape Town, Dammam, Dublin, Lisbon, Manchester, Muscat, and Riyadh via Dubai. The Philippine national carrier operates daily flights between Manila and Dubai, enabling convenient and seamless connections to cities in Europe, Africa, and other parts of the Middle East. The arrangement allows for passengers to obtain their boarding passes and check through their baggage all the way to final destination. Travel itineraries can be booked on emirates.com, philippineairlines.com, the Emirates and PAL mobile apps, or via both online and offline travel agents. The expansion comes months after Emirates and Philippine Airlines first announced their interline agreement, reaffirming the commitment of both airlines to serve growing demand by providing travellers with more choice and flexibility, as well as enhanced customer experiences. Emirates has been flying to the Philippines since 1990 and currently operates 25 weekly flights to Manila, Cebu and Clark. The airline is also the only air carrier to offer …

Emirates announced it will operate an additional five-a-week service to London Heathrow starting from 31 October 2023 until 30 March 2024. This temporary service will meet market demand during the busy winter season and offer customers more travel choices. Emirates currently serves London Heathrow with six daily A380 flights. The additional flight will operate on Tuesdays, Wednesdays, Thursdays, Fridays, and Saturdays and will be served by Emirates’ wide-body Boeing 777-300ER aircraft, fitted in a three-class configuration split between First, Business and Economy classes. Emirates flight EK41 will depart Dubai at 13:20hrs and arrive at London Heathrow at 17:20hrs, local time. The return flight, EK42, will depart London Heathrow at 20:15hrs and arrive in Dubai at 07:15hrs local time, the following day.

After setting new industry benchmarks in Premium Economy travel, Emirates is celebrating a banner first year of full-service operations with the highly popular cabin class. Over 160,000 customers have traded up to fly in Emirates Premium Economy since it was introduced in August 2022, with strong demand momentum forecasted in the coming months. The airline is providing travellers more opportunities to experience its highly-acclaimed Premium Economy product which is currently available on flights to 11 cities, with the list growing to 13 cities by the end of the year, as more retrofitted aircraft with refreshed cabins roll into scheduled service. Since Emirates debuted its Premium Economy Class, customer response has been overwhelmingly positive with demand exceeding expectations and bookings growing month on month, demonstrating its appeal to a broad range of traveller segments who want to try out its understated luxury and meticulously elevated experience at great value. Nearly half of customers flying in Emirates Premium Economy are solo travellers venturing off for holidays, while couples and families constitute the other half.  More than 60% of customers who booked to fly in Premium Economy in the last year were also loyal Emirates Skywards members and regular customers of the airline. Emirates currently flies its A380s with the latest Premium Economy cabins to London Heathrow, Sydney, Melbourne, Auckland, Christchurch, Singapore, Los Angeles, New York JFK, Houston, San Francisco and Dubai, with flights regularly registering full seat loads in Premium Economy. The airline plans to make Premium Economy available to customers flying to/from Mumbai and Bengaluru from 29 October, and additional cities will be announced soon. Emirates currently operates 20 aircraft fitted with Premium Economy, 14 of which were retrofitted in-house by …

Air Canada and Emirates announced a customer service milestone in the two airlines’ strategic partnership with the move of Air Canada’s operations to Dubai International’s (DXB) flagship Terminal 3. The co-location of operations in one of the world’s premier terminals will significantly improve the connecting experience for customers and underscores the benefits of the partnership between the two airlines launched in November 2022. Customers transiting in Dubai between the Americas on Air Canada and the Middle East, Indian subcontinent, Southeast Asia and Africa on Emirates will enjoy a seamless and expedited experience with the convenience of remaining in the same terminal. Adnan Kazim, Emirates’ Chief Commercial Officer, said: “We are delighted to welcome Air Canada to Emirates Terminal 3 in Dubai, which marks another step forward in our strategic partnership to deliver even more value to travellers. Co-locating at T3 means Air Canada customers can enjoy a smooth connection experience when transiting in Dubai onto Emirates’ global network, and those eligible can enjoy access to Emirates’ signature Business Class Lounges and other hub facilities in Dubai prior to their flight. Working closely with Air Canada, we hope to further enhance travel experiences and offer even more convenient connectivity for travellers.” “Air Canada’s new home at Dubai International Terminal 3 is an important milestone which underscores the significance of our strategic partnership with Emirates and the importance of our flights between the UAE and Canada. We extend our sincere appreciation to both Emirates and Dubai Airports for their partnership in facilitating this move, which will greatly benefit our mutual customers,” said Mark Galardo, Executive Vice President Network & Revenue Planning at Air Canada. “In addition to Air Canada’s customers benefiting from …

Emirates has taken its first steps in an innovative initiative of meal preordering, whereby customers will be able to preselect their hot main meal between 14 days and 24 hours in advance of their flight, ensuring they get their preferred meal choice every time, as well as helping to reduce food wastage. The initiative will be rolled out from 25 July onwards in Business Class, on all flights between Dubai and London Heathrow, London Gatwick, and London Stansted, adding even more benefits to the Emirates customer experience, improving time management and adding another layer of insight into meal consumption onboard. Meal preordering will be added to the existing suite of AI-enabled customer preference tracking data and cabin crew reports, which facilitate menu planning and optimal food loading to deliver the premium ‘restaurant in the sky’ inflight dining experience. Up to 14 days before a flight, passengers will be able to browse the onboard menu on Emirates.com or on the Emirates app and choose from a selection of regionally inspired dishes with locally sourced ingredients. Passengers can also pre-order special meals if required. On the aircraft, cabin crew will use a custom-built application on a device to view the meal selection and serve the passenger their choice of hot dish. Emirates plans to expand the meal preorder initiative to more routes and classes in the near future and is closely monitoring customer feedback from the initial roll out phase. The preordering meal service innovation is another addition to the convenience of digitally enabled journeys that Emirates passengers enjoy. As well as website check-in and app check-in, the option of digital boarding passes and itinerary management, passengers can also access digital menus …

Emirates is celebrating 30 years of operations to Muscat, Oman. Since the inaugural flight in 1993, Emirates has carried 4.8 million passengers to and from the Sultanate on more than 37,200 flights, connecting travelers to and from 140 global destinations. Emirates first began operations to Oman with a Boeing 777-200 aircraft with a four weekly services.  In 2019, Emirates launched the world’s shortest scheduled A380 flight, flying a distance of 340 kilometers each way from Dubai to Muscat, offering travelers the chance to experience Emirates’ iconic products and services, defined by comfort, luxury and flexibility. Over the years, Emirates SkyCargo has served as a facilitator for global trade, transporting over 155,000 tonnes of cargo to international markets. Emirates SkyCargo is supporting Omani businesses by exporting key local goods such as threads for garments to Amman, Nairobi and Pakistan as well as fresh produce such as fish, beans and vegetables to various destinations across Europe and US, in addition to the seasonal fresh beans to Japan. Creating further career opportunities within Oman, the Emirates Group employs over 40 Omanis, in multiple roles including cabin crew, pilots and other parts of the business such as Emirates Engineering, Emirates Airport Services and Airport Operations. Half of these employees have been with the Emirates Group for over 10 years, demonstrating the airline’s commitment to nurturing talent and providing a wide range of development prospects enabling employees to gain world-class expertise. Fahad Al Hassawi, Country Manager Oman at Emirates said: “Oman has been an important market for Emirates since the beginning of operations, providing flexible connections through Dubai to the wider world, for both passengers and air freight. Over the last three decades, we are …