Tag Archives: Abu Dhabi

Leading travel commerce platform, Travelport recently hosted a congregation of Abu Dhabi’s leading travel agencies at a series of innovation workshops at the Travelport office in Beirut, Lebanon. Among the attendees were representatives from well-known travel agencies such as Asian Gulf Travel, Shams Abu Dhabi Travel, Al Badie Travel Agency, Al Dana Travel, Liberty Travel, Smart Travel and Latakia Travel. The workshop provided the platform for the agents to learn about leveraging the most innovative technology that is redefining travel commerce around the globe and how this technology can utilised to meet traveller demands and grow the UAE’s travel industry. Travelport is a key technology partner for the Abu Dhabi agents who were in attendance, all of whom have recently signed long term agreements with Travelport. The three-day workshop was an interactive gathering where Travelport’s product experts showcased technologies such as Travelport Smartpoint, the industry leading desktop solution, which can truly transform the way agents work; maximizing revenues, increasing productivity and improving the customer experience. They allow travel agencies to sell more airline content more often, allowing agents to keep up-to-date with the widest range of real-time content from over 400 of the world’s leading network airlines and low cost carriers, all from within their workflow. They can also upsell more hotel rooms and car rentals. There are more than 650,000 unique hotel properties and 36,000 car rental locations available from within Travelport Smartpoint, which essentially means that travel agents can be confident and efficient in offering the right choices for their customers’ unique needs. Matthew Powell, Regional Director, Middle East and South Asia, commented that in order for traditional travel agents to remain competitive they need to be ‘consultants’ …

Abu Dhabi will host International Travel Week 2016 from November 21-25 at Abu Dhabi National Exhibition Center. The world’s largest travel industry hosted buyer programme will deliver an exceptional networking and knowledge-sharing experience for global travel professionals seeking to maximise new tourism revenue opportunities within the halal, medical and shopping tourism industry biggest buyers.  ITW-Abu Dhabi will aim to deliver a comprehensive programme which will combine targeted meetings with networking opportunities, inspiring knowledge-bound seminars and innovative experiences, culminating in a glittering gala awards evening to celebrate outstanding achievements across the international Halal Tourism landscape. This year, Indonesia Ministry of Tourism will be the official Headline Sponsor for the ITW Abu Dhabi 2016, and commented that, Indonesia participates again in 2016 but this time bigger than 2015 to bring more sales. As a major sponsor of the summit, Indonesia Ministry of Tourism expects to welcome key international delegations, investors, tourism associations and market-leading specialists to the summit. ITW-Abu Dhabi is a progressive and evolutionary event which has developed from last year’s World Halal Travel Summit. The 2015 edition enjoyed unprecedented success, where the summit yielded impressive results, generating more than $18.4 million worth of business on the show floor, and a further $73.5 million stemming from opportunities directly created at the event. With more than 6,000 travel professionals expected to participate in this year’s ITW-Abu Dhabi, this transformative five-day event is hotly-anticipated to be the premium platform for the global halal travel, medical and shopping tourism industry.

Lemon Tree Hotels is all set to cash in on growing Indian tourist and corporate travel to the UAE, as it plans to operate eight properties in the next three years in the region. The company will be opening a mix of hotels and serviced apartments in Abu Dhabi, Fujairah and Dubai, where it expects to operate its first property. According to Rattan Keswani, Deputy Managing Director, Lemon Tree Hotels, they are trying to harness the spending power of Indians through this development. Lemon Tree has tied up with the Sydney-based real estate agent Raine and Horne to open Lemon Tree properties in the region, including in Saudi Arabia and Qatar. The company, which operates properties under the Lemon Tree and Red Fox brands, said the planned hotels would have between 60 and 100 rooms on average, and could include pool, spa and up to three restaurants. Lemon Tree Hotels is also looking at Sri Lanka and the Thai capital Bangkok. Sanjay Chimnani, MD, Raine and Horne, said it would be looking at neighbourhoods in Dubai such as Jaddaf, Business Bay, City Walk, Al Barsha, Jumeirah Lakes Towers, Jebel Ali and Jumeirah Village Circle to open more properties.    

With 40 multilingual staff that operates 24 hours a day with the aim of serving customers as an outlet, Omeir Travel Agency, the flagship company of the Omeir Bin Youssef Group, has invested AED 4 million for upgrading its high tech call center in Abu Dhabi and Al Ain. The upgraded call center in Abu Dhabi has extending support to all the services, and guarantee easy accessibility and better overall customer experience. The call center is equipped with the state of the art Cisco Call Center solutions with professionally trained customer care agents to work seamlessly and round-the-clock with customer demands and business needs, ranging from general queries related to visa, travel insurance, ticketing to hotels and holidays and more. Customers can choose to visit the call center directly to discuss or can call the call center.