Category Archives: Aviation

In response to the latest developments in the COVID-19 outbreak around the world, Emirates airline is taking extra steps that go above and beyond industry and regulatory requirements to ensure its customers’ health and comfort. On all aircraft departing from its hub in Dubai, Emirates has implemented enhanced cleaning and complete disinfection of all cabins as a precaution. In line with the latest expert medical finding that the COVID-19 virus is primarily transmitted by touch, Emirates has placed its greatest focus on surface cleaning. The airline uses an approved chemical that is proven to kill viruses and germs, leaves a long-lasting protective coating against new contamination of viruses, bacteria and fungi on surfaces, and is eco-friendly. The cleaning process includes a comprehensive wipe down of all surfaces – from windows, tray tables, seatback screens, armrests, seats, in-seat controls, panels, air vents and overhead lockers in the cabin, to lavatories, galleys and crew rest areas. All of this is done in addition to other normal procedures such as changing head rest covers on all seats, replacement of reading materials, vacuuming, and more. To complete this thorough cleaning process within an hour while the aircraft is preparing for its next mission, requires a team of 18 trained cleaners on a Boeing 777, and a team of 36 for an A380. In a 24-hour period on an average day, some 248 aircraft go through this process. On any aircraft that were found to have transported a suspected or confirmed COVID-19 case, Emirates would go even further, and implement deep cleaning and disinfection in a process that takes between six to eight hours to complete. This includes the defogging of cabin interiors and misting …

oneworld, SkyTeam and Star Alliance are jointly calling on governments and stakeholders to take action to alleviate the unprecedented challenges faced by the global airline industry amid the COVID-19 pandemic. The three global alliances, which represent almost 60 airlines around the world that contribute more than half of global airline capacity, are strongly supporting a request by the International Air Transport Association (IATA) for regulators to suspend slot usage rules for the northern summer 2020 season as the airline industry suffers from extraordinary reductions in passenger demand. Rob Gurney, CEO, oneworld, said, “During such times of difficulty and uncertainty, it is important that the airline industry works even closer with stakeholders to mitigate adverse impacts from the virus and collaborate in areas within our control. Governments must implement the measures they consider necessary to contain the spread of COVID-19, and must be prepared for the widescale economic implications that will result from those measures.” Kristin Colvile, CEO and Managing Director, SkyTeam, said, “The human and financial impact that the COVID-19 outbreak is having on the aviation industry is unprecedented. We are urging all involved institutions and industry stakeholders to face these extraordinary times with exceptional measures. This includes action such as slot relief, airport and overflight fees reduction. Jeffrey Goh, CEO, Star Alliance, said, “The unprecedented circumstances triggered by the coronavirus outbreak pose an existential threat not only to the airline industry but more generally to global trade and commerce, and social connectivity. As airlines stretch their limits to manage the crisis, it is equally critical for governments and stakeholders to avoid further burdens and step up with measures, as some have, that will ensure the future of the travel …

Cebu Pacific and Cebgo has suspended all flights between Dubai and Manila from March 19 until April 14, 2020, in accordance with the Philippine government’s directive. The passengers who have flights booked on March 18, 2020 on the Dubai-Manila route will function as scheduled. However, passengers affected by the change will receive notifications via their contact details as shared while booking the tickets. Cebu Pacific is ensuring the safety of their passengers and operations teams, in support of stricter quarantine measures, land travel restrictions and regulations in place. For the health and safety of their passengers and personnel, all Cebu Pacific ticket offices will be closed during this period. The airline continues to monitor the situation and will provide updates as soon as possible.

Etihad Airways has implemented a series of consolidated network changes, due to the spread of the COVID-19 and its continuing impact on air travel services globally. This is also being carried out for the safety and convenience of its customers and staff, and to minimise operational disruption during this period. The following services from Abu Dhabi have been temporarily adjusted; Milan (MXP)-all flights suspended until 30 April; Rome (FCO)-EY85/86 suspended until April 30 and EY83/84 suspended until June 30; Beirut (BEY)-all flights suspended from March 16 until March 31; Istanbul (IST)-all flights suspended from March 16 until March 31; Casablanca (CMN) and Rabat (RBA)-all flights suspended from March 16 until March 31; Amman (AMM)-all flights suspended from March 17 until March 31; Madrid (MAD) and Barcelona (BCN)-all flights suspended from March 17 until March 31; Jakarta (CGK)-reduced from double-daily to daily (suspension of EY472/471) from March 18 until June 30; Seoul (ICN)-reduced from daily to four weekly (operating on Tuesdays, Thursdays, Fridays and Sundays) from March 30 to April 30; Hong Kong (HKG)-all flights suspended until June 30; Bangkok (BKK)-reduced from triple-daily to double-daily (suspension of EY406/405) from March 21 to May 02. The following previously announced network changes remain in place; Riyadh (RUH), Jeddah (JED), Dammam (DMM), Medina (MED)-all flights suspended from March 16 until March 31; Kuwait (KWI)-all flights suspended until March 31; Bahrain (BAH)-reduced from triple-daily to double-daily until March 31; Muscat (MCT)-reduced from triple-daily to double-daily until March 31; Shanghai (PVG)-all flights suspended until March 28; Chengdu (CTU)-all flights suspended until further notice; Nagoya (NGO)-all flights suspended until June 30.

Effective June 1, 2020, Etihad Airways will transfer all its flights to and from Abu Dhabi and Beijing, and its flights to and from Beijing to Nagoya, Japan, to Beijing Daxing International Airport (PKX). Robin Kamark, Etihad Aviation Group Chief Commercial Officer, said, “Since launching flights between Beijing and Abu Dhabi 12 years ago, we have experienced huge growth in China’s tourism and aviation markets, and enjoyed strong demand from business and leisure travellers, and cargo, assisted by direct services, codeshare partners, the mutual visa-exemption policy between the two nations implemented in January 2018, and the great joint efforts put into promoting bi-directional routes. The move also further reinforces our commitment to the China market and our Chinese guests, and contributes to the promising bilateral relationship. “Whilst the spread of COVID-19 has posed a major challenge for all airlines serving China, with a massive drop in demand on key routes, we remain optimistic that the situation will improve by the summer and we continue serving Beijing from Abu Dhabi presently, demonstrating our unwavering support and commitment to our Chinese partners and the China market as a whole,” Kamark added. Maarten de Groof, Chief Commercial Officer, Abu Dhabi Airports, said, “Our sister-airport partnership with Beijing’s brand new airport reflects the importance of our long-standing relationship with the Chinese airport sector. Such cooperation and the ever-growing popularity of Abu Dhabi as a destination has enabled this transfer of flights to Beijing’s new airport and we look forward to continue working with Etihad and our Chinese colleagues to enhance our partnership at all levels in the years ahead.”

The International Air Transport Association (IATA) welcomed the announcement by the European Commission (EC) granting the temporary suspension until June 2020 of the 80-20 ‘use it or lose it’ rule for airport slots. The decision reflects the unprecedented situation facing the airline industry. However, granting the suspension only until June is the very minimum the industry needs, and a decision on a full suspension until October will be needed within the next month to allow airlines to plan their schedules. The COVID-19 virus has caused a collapse in global air travel demand. Owing to the requirement to continue to operate an airport slot for at least 80 per cent of the time, airlines have been unable to respond by adjusting their capacity. The suspension of the slot use rules until June will allow airlines to begin putting in place measures to cope with the unprecedented fall in traffic, but it is a shorter period than airlines had requested. Airlines need the suspension to be extended to cover the whole season (to October), as other regulators worldwide have already agreed. The EC will therefore need to review the extension request by April 15. “The collapse in demand is unprecedented. And airlines are struggling to match capacity to the fast-changing situation. The commission’s decision to suspend slot use rules until June means that airlines can make these critical decisions immediately—without worrying about the impact on future availability of slots. However, given all the uncertainties, it is disappointing that the decision does not cover the full season. Airlines are implementing emergency measures under severe cashflow conditions. Along with relaxing slot rules, governments must also consider other forms of emergency relief,” said Rafael Schvartzman, …

Cebu Pacific will continue to operate flights from Dubai to Manila. However, all their domestic flights will be cancelled to and from Manila from March 15 until April 14, in line with Philippine government’s directive for a community quarantine over Metro Manila to contain the spread of the COVID-19. Cebu Pacific is in the process of completing the cancellation of domestic flights from their system. Once done, they will enable its passengers to manage their bookings online to avail of either a full refund, rebooking with waived change fees or booking conversion to travel fund. Notifications will immediately be sent to affected passengers via email addresses provided to CEB upon booking. Bookings can be managed online so passengers need not go to the ticket offices.

Lufthansa reduced flight schedules of its passenger airlines for the period from March 29 to April 24, to curtail the spread of the coronavirus. For all passenger airlines in the Group, a total of 23,000 flights will be cancelled. The flight cancellations will be implemented successively in the booking systems, and affected passengers will be informed of the changes and rebooking options. Further cancellations are expected in the coming weeks. Flight schedule adjustments for the period after April 25 will be made at a later date. The capacity adjustments mainly affect Europe, Asia and the Middle East. In the cancellations, care will be taken to ensure that all destinations on all continents can be reached with a Lufthansa Group airline via the hubs of Frankfurt, Munich, Zurich, Vienna and Brussels.

Etihad Airways will launch new daily scheduled year-round flights to Vienna. The service will initially operate with four weekly flights between May 22 and June 30, 2020. Etihad is introducing the new service to provide greater choice and convenience for point-to-point business and leisure travellers between the UAE and Austria, and to promote direct inbound tourism to Abu Dhabi. Departures have been conveniently timed to arrive early morning in Vienna, and to connect seamlessly in both directions via Abu Dhabi to gateways across the Etihad network including the GCC, Southeast Asia, and Australia. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said, “The announcement of this route brings the number of our European passenger destinations to 22. Austria is an important trade and tourism partner for the UAE and the new flights will enable us to take advantage of the increasing business and leisure demand between the two countries. Trade between the UAE and Austria is strong and there are approximately 180 Austrian companies operating in the emirates. Tourism has been increasing in both directions with Austria becoming an increasingly popular year-round destination with UAE nationals and residents, attracted by the centuries old culture, breathtaking scenery, and famous ski resorts.” Etihad’s two-class Boeing 787-9 Dreamliner features next-generation Business and Economy cabins configured with 290 seats – 28 Business Studios and 262 Economy Smart Seats. The introduction of the widebody aircraft on the route will provide Etihad with opportunities for belly-hold cargo between Abu Dhabi and Vienna, and onwards across the Etihad Cargo network.

Air Arabia is providing its customers with more flexibility by introducing a new modification fee waiver policy in light of current travel restrictions and to allow customers the choice of changing travel dates. The customers can change their existing and new bookings made until March 31, 2020 for travel until December 31, 2020 with confidence up to 72 hours prior to departure. This applies to all flights across Air Arabia network from its four hubs in the UAE, Morocco and Egypt. The new waiver policy offers passengers the flexibility to modify their travel bookings without charge and reissuance fees, further underlining Air Arabia’s commitment to provide flexibility and prioritise the convenience of its customers. Customers will only need to pay fare difference if there is any at the time of rebooking their flights. Air Arabia’s dedicated call centres and sales offices available throughout their entire network will assist customers with their bookings and enquiries.