Tag Archives: Airports

GACA issues December classification for air transport service providers, airports

The General Authority of Civil Aviation (GACA) issued an index to classify air transport service providers and airports based on the number of complaints filed by travelers to the authority during December 2023. The total complaints lodged by passengers to GACA during December amounted to 1,308. Flynas recorded the least complaints at 42 per 100,000 passengers, with a closure rate of 100%. Saudi Arabian Airlines (SAUDIA) ranked second, with 61 complaints and a closure rate of 99%. Meanwhile, Flyadeal came third with 65 complaints per 100,000 passengers, recording a closure rate of 96%. The most frequent complaints for December were about luggage, flight delays, and tickets, respectively. In December 2023, Prince Mohammed Bin Abdulaziz International Airport recorded the lowest complaints, with five complaints for every 100,000 passengers, or 1%, among international airports that receive more than six million passengers annually. The airport had a closure rate of 100%. Abha International Airport came with the lowest complaints for every 100,000 passengers with six complaints, or 2%, among international airports that receive less than six million passengers annually, with a closure rate of 100%. Locally, Najran Domestic Airport recorded the lowest complaints for every 100,000 passengers with two complaints, at a closure rate of 100%.

Read More »

DXB expects 3.3 million travellers over the next 13 days

DXB is getting ready to welcome 3.3 million travellers over the next 13-day period. With average daily traffic reaching 258,000 guests, August 26 and 27 are expected to be the busiest with culminated traffic of over half a million guests. Dubai Airports is working closely with airlines, control authorities, and commercial and service partners to ensure a seamless airport journey for guests. Here are DXB’s top tips for arriving guests: Travellers between the ages of 4 and 12 can use dedicated passport control counters to independently stamp their passports upon arrival at Terminals 1, 2, and 3 For those travelling with families, travellers over the age of 12 can use Smart Gates to speed up the passport control process Make the most of the DXB experience with various amenities in lounges, dining and shopping outlets, and duty-free The road through the airport could get busy during peak times. If possible, use the Dubai Metro, which has stations at DXB Terminals 1 and 3 DXB offers a range of other transportation choices — hail an Uber, Careem, RTA Taxi, or rent a car Those picking up guests should use DXB’s designated car parks or valet services to receive their guests in comfort. Access to the Arrivals’ forecourts in Terminal 1 and 3 is limited to public transport and other authorised airport vehicles only. Once in Dubai, visitors and returning residents can discover the beautiful Emirate through the city’s diverse attractions, cultural exhibitions, live performances, tailored family experiences and more.

Read More »

Hamad International Airport records over 33.5% increase in passenger traffic during first half of 2023

Hamad International Airport (DOH) continues its impressive growth in passenger traffic as it records promising numbers in the first half of 2023. The award-winning airport has witnessed an influx of travelers flying to and from Doha with a recorded 33.5% increase in passenger traffic and 18.1% increase in aircraft movements from the same period last year. The airport saw a total of 20,775,087 passengers during the first half of 2023 – moving 10,315,695 passengers in the first quarter of the year and a further 10,459,392 in the second quarter. Aircraft movements during the first half of 2023 also increased compared to last year, with a total of 116,296 arriving and departing from the airport – 56,417 in the first quarter of 2023 and 59,879 in the second quarter. During the first half of 2023, Hamad International Airport handled 1,121,382 tonnes of cargo and moved 17,596,776 bags, including 11,376,483 transfer bags through its facility. The second quarter of 2023 saw the airport manage a 24% increase in passenger traffic from the same period last year, with 3,281,773 passengers in April, 3,440,047 in May and 3,737,572 in June. Aircraft movements also saw a steady increase, with 18,762 in April, 20,226 in May and 20,891 in June. In terms of total destinations during the second quarter of this year, the airport saw a total of 194 scheduled passenger and cargo destinations. Hamad International Airport’s commitment to investing in the latest technologies has allowed it to implement the advanced screening technology to reduce processing time and enhance security within the facility. The adoption of the latest screening equipment allows transferring passengers to keep their electronic devices, along with liquid containers in their hand luggage. …

Read More »

DXB gets ready to ensure a smooth start for Hajj pilgrims

The Hajj Committee at Dubai Airports convened recently to discuss comprehensive preparations to facilitate the smooth and seamless travel of Hajj pilgrims to Saudi Arabia this year. The committee, which comprises key service partners including Dubai Police, the General Directorate of Residency & Foreigners Affairs (GDRFA), Dubai Customs, Dubai Health Authority, flydubai, Emirates, Saudi Airlines, and flynas, among others, aims to deliver an exceptional airport experience for the pilgrims across all terminals at DXB. Mohammad Al Marzouqi, Head of the Hajj Committee, emphasised on the importance of collaboration among all stakeholders and service partners as the key to maintaining service quality especially during annual peak travel seasons. Dubai Airports is committed to providing world-class passenger facilities and services, to ensure the comfort, convenience, and safety of all guests arriving at and departing from DXB.

Read More »

Middle East airport developments entails US$151 billion in capital expenditure until 2040

After most of the multi-billion dollar airport construction projects were put on the back burner or temporarily curtailed over the past three years, operators and investors have been racing down the tarmac as the Middle East and Asia-Pacific regions are expected to account for 58 per cent of the global air passenger demand in 2040. The CAPA – Centre for Aviation, one of the world’s most trusted sources of aviation market intelligence, says there have been 425 major construction projects at existing airports, with US$450.7 billion in total committed expenditure globally, each of which is at various stages, from preparatory to about to conclude, along with 225 new airport projects and airport investor numbers swelling to 1074, including 258 airport operator groups or consortiums. Its database has region-wise listed the total numbers of the airport project and the volume of investment include 155 in Middle East worth US$209.4 billion. The Middle East region, positioned at the strategic crossroads of major economies of Asia, Africa and Europe, has transformed into a major international hub and continues to be an inspirational growth story. With over 110 airports, this is already among the fastest growing in the world, accounting for 170 million of the global traffic. Airports in the Middle East will need to invest US$151 billion in capacity expansion as the global air passenger demand is expected to increase more than two-fold in 2040. “This necessitates an investment totaling US$2.4 trillion for Middle East and Asia-Pacific airports until 2040 to accommodate this growth,” the Airport Council International said.  The ACI forecasts close to 19.7 billion passengers are expected to traverse the world’s airports by 2040 and the Middle East airports will handle …

Read More »