Category Archives: Agents

Sabre Corporation announced the availability of Lodging AI, marking the introduction of its Sabre Travel AI™ capabilities in the lodging sector and enhancing the power of Content Services for Lodging. Lodging AI can help travel agencies improve hotel attachment rates, creating additional revenue opportunities and providing travelers with more personalized lodging options. Using Sabre Travel AI™ machine learning models, the new lodging capability analyzes property attributes, customer trip segmentation, and traveler and agency preferences to generate custom lodging options and serve up properties that are most likely to be booked. “Artificial intelligence combined with data and insights, such as profiles and preferences, is a very powerful tool in removing friction from the travel booking process,” said Sabre Chief Product Officer Garry Wiseman. “As the next evolution of intelligent retailing capabilities supported through our strategic partnership with Google, Lodging AI brings more personalized results to enable agents to be more efficient in their workflows and to ensure travelers obtain the most relevant options available.”

dnata travel has opened a second travel store in Sharjah, providing its growing community with easy access to its services and expert team amidst a time of high demand. Located at City Centre Al Zahia, the largest mall in the Northern Emirates, dnata Travel’s newest one-stop travel shop is now welcoming customers to meet its experienced, multi-lingual team. Here, shoppers can book all they need for travel, including staycations or more complex itineraries, flights, hotels, holiday packages, insurance, tours, attractions, transfers, and more. Meerah Ketait, Head of Retail and Leisure UAE at dnata Travel, commented: “We are witnessing an increased demand for bookings within our travel stores, as UAE travellers seek to enhance the booking process with the insider knowledge and inspiration from our travel experts. At our outlets across the UAE, we can book all aspects of a customer’s journey in one, convenient place. We can tailor-make a journey to their needs and ensure they are up to date with our latest, exclusive offers and value adds across a range of incredible resorts, worldwide.” dnata Travel Sharjah Al Zahia marks the next step for the UAE’s original travel agency in expanding its retail footprint, following the launch of its travel store in Dubai Hills Mall. A pipeline of new retail stores is gearing up to serve a comprehensive range of travel solutions to a range of emerging and established UAE communities. Meerah Ketait added: “We are enhancing dnata Travel’s long-standing presence in Sharjah, where many of our longest serving staff and most loyal customers are located. It has been a regular request throughout the years for our team to further expand our presence in the Northern Emirates, and this …

dnata travel has partnered with TURESPAÑA to deliver unparalleled opportunities for travellers across the GCC countries. The collaboration will provide customers with access to an extensive portfolio of travel products and services across Spain at a time of high demand. Meerah Ketait, Head of Retail and Leisure UAE at dnata Travel, commented: “We have seen a significant increase in bookings to Spain by GCC travellers across and beyond the UAE. The Balearic Islands of Mallorca and Ibiza are trending, offering travellers world-class resorts alongside beautiful beaches. The Canary Islands have also become increasingly popular, providing ideal destinations for nature lovers with hiking trails that wind through ancient forests and volcanic landscapes. The north of Spain, also known as ‘Green Spain’ where incredible nature meets unforgettable gastronomy, is also gaining traction and curiosity from this region.” Daniel Rosado, Director at TURESPAÑA, added: “The UAE has always been one of the top tourism markets for Spain, and we expect 2023 to be the best year ever for tourism from across the GCC. There has been a significant increase in air connectivity in recent years, while our countries have been fostering cultural exchanges and collaborations. These initiatives include art exhibitions, music festivals, and educational programs, which help promote tourism and mutual understanding.”

Destination Management Company (DMC), Safarak Travel & Tourism, which means ‘your travel’ in Arabic, is proud to announce its global expansion with on-the-ground presence in both India and Poland. With dedicated teams of experienced MICE and travel and tourism industry experts in both countries, the DMC will actively promote the Emirate of Ras Al Khaimah as one of the most sought-after destinations in the Middle East. As a proud member of RAK Hospitality Holding, a Ras Al Khaimah Government company that manages a diverse portfolio of hotels, hospitality, and leisure assets in the Emirate, Safarak has set an ambitious goal of making Ras Al Khaimah the preferred destination for MICE and holidaymakers from both countries. With an increase in the number of arrivals from Indian and Poland, Safarak looks to support the growth from both these markets, both of which sit within RAK’s top 10 destinations for inbound travel. Indian and Polish travellers will be spoilt for choice when visiting the Emirate considering that Safarak offers exclusive experiences that can elevate an ordinary trip into an extraordinary journey. From exhilarating desert safaris and thrilling mountain experiences on Jebel Jais including the World’s Longest Zipline, Jais Flight, to a wide range of luxury hotels and beach resorts, captivating city tours, cultural explorations, visits to the renowned RAK Pearl Farm, and a diverse range of delightful dining experiences to suit every palate. Commenting on the international expansion, Cathy Mead, General Manager of Safarak Travel & Tourism said: “We are thrilled to officially announce that Safarak now has offices in India and Poland – two extremely important markets for us for inbound travel. We are committed to providing our clients with best-in-class hospitality …

Hyatt Hotels Corporation announced a new technology agreement between affiliates of Hyatt and Sabre Corporation. Under this agreement, Sabre’s SynXis Central Reservation System will become the main Central Reservation System (CRS) for Hyatt hotels beginning in 2024. This integration will enhance Hyatt’s reservation capabilities, streamline its operations, and deliver a seamless and efficient experience for guests, including a faster search and booking process. The agreement comes on the heels of Hyatt’s announcement of Hyatt PrO to optimize its revenue management system. These innovations are done with the aim of enhancing Hyatt’s commercial technology stack, informed by listening to owners and operators. “All of our business decisions are driven by our purpose – we care for people so they can be their best – and that begins with empathy and listening,” said Eben Hewitt, chief information officer, Hyatt. “As part of our transformative growth journey, we heard directly from owners and franchise management companies that we had an opportunity to create a more efficient and streamlined Central Reservation System, and after a very thorough evaluation, we decided that Sabre would be the perfect provider for Hyatt’s global portfolio to make the search and booking process even better for guests.” By leveraging the SynXis Central Reservation System, Hyatt’s new system will be designed to make the guest search and booking process even smoother and increase visibility for property availability through: Flexible calendar search – Guests searching for availability will have a more intuitive and efficient calendar view, including key dates when special promotions are available, as well as when World of Hyatt members can redeem their points for the highest value. Enhanced rooms and rates view – Hotels will be able to …

dnata is partnering with the Maldives’ Pulse Hotels & Resorts to bring its unique and expanding portfolio of properties across the Indian Ocean archipelago closer to the region’s traveller base. dnata Representation Services will become Pulse Hotels & Resorts’ exclusive sales and marketing representative in the GCC, showcasing its latest news, exclusive rates, and more to travellers across the region, as travel demand for the Maldives continues. According to statistics from the Maldives Ministry of Tourism, the UAE was placed in the top ten number of arrivals by country of residence in its latest reports, between January and May 2023, whilst tourist arrivals from other GCC destinations remain strong. Pulse Hotels & Resorts owns and manages three properties across the Maldives, each offering a unique experience. The Nautilus is an ultra-luxury private island and winner of multiple awards, known as one of the world’s most exclusive bohemian island hideaways. One of the newest resorts in the Maldives, Nova launched in 2022 with a modern take on all-inclusive with a vibrant ‘community’ concept. The largest of the offering, Kandima, is a stylish and game-changing island destination boasting 264 studios and villas, 10 dining venues, and a plethora of activities for leisure, corporate or MICE travel. The Maldives-based company, which launched in 2015 with an entrepreneurial mindset to re-imagine the hospitality offering of the destination, continues to enhance the current portfolio and further expand its resort portfolio with product launches scheduled for the coming years. Althaf Mohamed Ali, Chief Operating Officer at Pulse Hotels & Resorts, commented: “There has been an increase in interest and travel to our resorts from the GCC region in recent years. Our resorts cater to luxury travel …

SX Global announced that Yas Island, Abu Dhabi will host the penultimate round of the FIM World Supercross Championship (WSX) in 2023. Saif Rashid Al Noaimi, CEO of Ethara, said: “FIM World Supercross is a fantastic new event for Yas Island, bringing together 40 of the best riders in the world to battle it out for four world championship titles for the first time in the region, whilst being broadcast to 400 million homes across 180 countries. It underpins our pioneering approach in the major event industry, and with this exciting announcement, it is testament to our commitment to delivering unique experiences as well as further building our reputation for best-in-class sport and entertainment events. We are looking forward to welcoming WSX fans to the Etihad Arena in November and delivering unforgettable moments.” The WSX Abu Dhabi GP will be held over two days at the Etihad Arena on Yas Island on 4-5 November 2023. The historic event will be the first time a World Supercross event has been held in the region. “We’re extremely proud to announce the WSX Abu Dhabi GP. Yas Island is known for the standard of excellence in hosting some of the biggest events in the region including other major events like Formula 1, UFC and NBA,” said SX Global’s CEO, Adam Bailey. “This event will mark the first-ever Supercross event held in the region and is a significant milestone for both WSX and the sport of supercross. The fact that Abu Dhabi is the home of our strategic investment partner in Mubadala Capital, makes it even more special.” Ethara is one of the region’s biggest event, entertainment, and venue management companies. In partnership with …

Sojern announced the acquisition of VenueLytics, the hospitality industry’s most integrated guest experience platform serving independent hotels, resorts, chains and casinos. Sojern will incorporate VenueLytics’ capabilities as an extension of the Sojern Travel Marketing Platform. Sojern has long been a direct bookings driver for hotels—providing comprehensive digital advertising solutions that help travel marketers find, attract and convert new travelers, re-activate existing guests to build loyalty, and maximize net revenue per available room (RevPAR). This acquisition expands Sojern’s Travel Marketing Platform to engage across the entire guest journey with VenueLytics’ cutting-edge technology that includes an Artificial Intelligence (AI)-powered virtual concierge, real-time guest feedback and digital reputation management tools, and a guest marketing suite for email and text promotions. VenueLytics’ solutions help marketing, operations, and front-desk teams better serve their guests with less resources required, drive incremental revenue, and maximize profit. With these additional features, Sojern can now help marketers find, attract, convert and engage travelers throughout their journey. “This is an exciting step forward for our customers as we can empower hoteliers beyond advertising alone, expanding our offerings to be a true end-to-end marketing platform,” said Mark Rabe, CEO of Sojern. “We are dedicated to providing the travel industry with innovative solutions that leverage data, AI and technology to drive results. VenueLytics’ expertise in analyzing, unifying and activating data from various hotel management and marketing systems will allow Sojern to deepen our relationships in hospitality. This addition helps us to advance toward becoming the #1 travel marketing platform.”   One of VenueLytics key customers is Grupo Posadas, the largest hotel company in Mexico with over 180 resorts and hotels. Posadas Director of Quality, Standards and Innovation, Leslie Gomez, commented, “By using …

Almosafer (part of Seera Group), has partnered with Al Rajhi Takaful to provide customers of its consumer segment in Saudi Arabia free trip insurance with every flight booking. The trip insurance will be automatically included with every international and domestic flight booking made across Almosafer‘s consumer touchpoints including the Almosafer app, the website, the call centre, WhatsApp and retail outlets, providing Almosafer’s customers with added assurance and confidence to travel. Al Rajhi Takaful Company is one of the leading companies in the insurance sector and provides various insurance solutions that include all products for individuals and Corporate. Muzzammil Ahussain, Chief Executive Officer of Almosafer, said: “We are continuously strengthening our offering to enhance the customer experience with products and services that are relevant to our travellers. With this new trip insurance from Al Rajhi Takaful, our Saudi customers will have peace of mind relating to their travel and enjoy a stress-free trip.” Mr. Saud Ghonem Bin Ghonem, Chief Executive Officer of Al Rajhi Takaful, explained that: “We are fully aware of the importance of comfort when traveling, consequently the travel insurance policy from Al Rajhi Takaful is issued to provide relief to citizens and residents from the risks of what may happen during travel “God forbid”, and to provide a safe and enjoyable travel experience. We are proud of this partnership with Almosafer, which is one of the leading travel companies in the Kingdom. In this agreement, we look forward to providing exceptional care and attention to all beneficiaries.” Almosafer continuously seeks strategic partnerships in order to enhance its offerings for its customers and ensure seamless user experiences. The free trip insurance will be available to travellers for a limited …

Al Tayer Holidays (a division of Al Tayer Travel) will represent Crystal in the Middle East. This partnership was announced to a selected group of travel agents who cater to the niche luxury cruise market in the UAE at an event where Matthew Boutwell, Senior Director Charter & Incentives of Crystal shared details on the two new ships that will sail in the GCC by October this year. The route will include Dubai, Abu Dhabi, Doha etc. Speaking with Tourismbreakingnews, Boutwell shared the exceptional offerings especially for the GCC and Middle East region, in terms of  accommodation which will include connecting rooms, larger spaces, more suites, a host of food options from halal and kosher, not just packed food but with a whole kitchen. This partnership will enhance and enrich Al Tayer’s niche cruise offering and a completely new cruising experience to their valued guests. Crystal Cruises has been synonymous with the word exceptional, it is known for its award winning voyages for over three decades and offers some of the most amazing itineraries and destinations around the world. Last year Abercrombie and Kent (A&K) Travel Group acquired the Crystal brand and its two most beloved vessels; Crystal Serenity and Crystal Symphony ushering in a brand new era. Boutwell reiterated that both their ships have been renovated by A&K Travel Group to bring in exceptional design, comfort and a whole set of modern features. One of the most unique features notable would be that the ships have 14 different dining options Crystal Symphony offers nearly one staff member per guest and accommodates 606 guests whereas Crystal Serenity accommodates 740 guests.